Executive – Air, Critical Logistics Services

The employee will ensure timely and accurate movement of all freight and information while providing an exceptional customer service within CLS department and will constantly communicate with members of other Expeditors offices while also offering exceptional support and assistance to our Customer Service departments.

KEY RESPONSIBILITIES:

General

• Understand department process flow constantly looking for areas of improved efficiency.
• Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow
• Be pro-active and finding solutions for our customers keeping them advised during and after shipment processing and offering alternative solutions where required
• Contribute to maintaining good relationships with suppliers (Airline carriers trucking companies and others involved).
• Always monitor compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Follow department process flow and looking for best practices to improve operational efficiency and productivity
• Create and update DLSOPs
• Escalate issues to Management when necessary with no delay
• Participate in the transition of new customers if necessary

Order receipt / Quoting

• Receive shipment orders from customers & acknowledge within required timeline
• Prepare present and manage pricing/quoting process

Shipment processing

• Execute bookings on behalf of the customer using the appropriate booking tools
• Execute routing of the shipment and update the operational system as needed
• Arrange pickup of the freight including communication with the service provider ensuring all information labels and documents are provided timely and in an accurate manner
• Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
• Prepare and submit export customs documents/declarations using Customs systems Complete DG check list of all DG files prior delivery to the airline
• Complete DG check list of all DG files prior delivery to the airline
• Daily contact with airlines (booking) and trucking companies (for all pickup request)

Follow-up & measurement

• Ensure the follow up of CLS shipments and the delivery once customs cleared
• Maintain communication with destination branches alert and handover shipment to the appropriate branch contacts
• Ensure continuous communication with customer and destination offices throughout the entire shipment movement
• Use tracking and visibility tools execute reporting if any delays with correct event code in our operational system
• Track key performance indicators (KPIs) and ensure visibility with customers
• Prepare dashboards and analyses for evaluations/meetings quarterly or when needed

Sales:

• Support the supervisor/manager:
• Pro-actively provide pricing alternatives routing solutions and technical assistance to customers
• Respond to requests for proposal quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Participate to retention calls.

People:

• Develop into a lead / supervisor
• Assist supervisor/manager to allocate workloads within team to ensure smooth operations during peak activity or staff absence.

Systems:

• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Systems:

• Ensure department is using all system tools to their greatest advantage based on your department size and organization.
• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

Qualifications :

• Education to degree level or business experience equivalent
• 3 years of industry specific qualification (country specific).
• Strong market and competition knowledge
• Graduate of IATA/FIATA introductiıonary course (preferred)
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel Word etc.)
• Proven negotiation skills

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• This may include night operations so candidates must be prepared to work on any shift depending on the requirement.
• Candidate will be based out of IGI airport office.

Last date to apply- 15th May26

Remote Work :

No

Employment Type :

Full-time