Enablement Specialist II
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Oversight
Oversight is the worlds leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta GA Oversight works with many of the worlds most innovative companies and government agencies to digitally transform their spend audit and financial control processes.
Oversights AI-powered platform works across customers financial systems to continuously monitor and analyze spend transactions for fraud waste and misuse. With a consolidated consistent view of risk across the enterprise customers can prevent financial loss strengthen compliance and improve operational efficiency.Learn More.
Position Overview: Job Purpose
The Enablement Specialist II (ES II) is a client-facing consultative enablement role responsible for driving successful onboarding adoption and operationalization of Oversight solutions during implementation engagements.
The ES II operates with increasing independence and is expected to lead core enablement activities for assigned clients while partnering closely with Project Management Technical Delivery Client Success and Support throughout the onboarding lifecycle. This role balances client-specific needs with established enablement standards and best practices to deliver scalable sustainable outcomes.
The ES II is responsible for configuring and refining Oversight analytics guiding clients through enablement and training activities and helping clients operationalize Oversight workflows in alignment with their audit objectives policies and reporting needs. The ES II will also serve as a contributor to internal and external documentation.
Candidate Profile
The ideal ES II candidate has experience independently supporting client onboarding or implementation engagements and is comfortable operating in a consultative client-facing environment with moderate autonomy.
Experience
- 25 years of experience in client-facing implementation onboarding consulting enablement client success or professional services roles
- Experience independently managing defined portions of client engagements including trainings configuration activities and follow-up actions
- Comfortable facilitating client meetings trainings and working sessions with professionalism and confidence
- Experience balancing multiple active projects timelines and client priorities simultaneously
- Experience documenting requirements configurations refinements and operational decisions in structured systems or tools
- Familiarity working cross-functionally with technical project management support or customer success teams
- Experience identifying process improvement opportunities or recommending operational refinements
This role is intended for candidates who can operate independently within established frameworks and who are ready to take ownership of core enablement responsibilities with limited day-to-day direction. Because the role supports global clients across multiple regions candidates should also be comfortable working flexibly to accommodate client meeting and training schedules when needed.
Core Responsibilities
- Lead onboarding and enablement activities for assigned client engagements
- Tune Oversight analytics to align with client policy requirements
- Collaborate with Project Management on onboarding timelines and delivery adjustments
- Partner with Technical Delivery on system refinements and investigations
- Collaborate with Client Success on adoption progress and client risks
- Coordinate with Support on implementation details and post-go-live transitions
- Create and maintain Email Templates Reason Codes and related client configurations
- Record and maintain system changes through Implementation Workbooks and Jira OBX tickets
- Train clients on Oversight analytics Workbench workflows Dashboards and Exception Resolution processes
- Guide clients on analytics functionality refinement options and operational best practices
- Review client utilization and identify adoption and workflow improvement opportunities
- Identify system process and enablement improvement opportunities
- Maintain current knowledge of Oversight products analytics tools and processes
- Communicate proactively and collaborate effectively across internal teams and client stakeholders
- Contribute to internal and client-facing documentation training materials and process improvements
- Share client feedback and enhancement opportunities with Product Management
Core Skills
- Strong client-facing communication presentation and consultative skills
- Ability to facilitate trainings lead working sessions and communicate complex concepts in a clear and practical way
- Strong organizational and time management skills with the ability to manage multiple projects priorities and deadlines simultaneously
- Analytical and detail-oriented with the ability to identify trends risks process gaps and operational improvement opportunities
- Ability to think critically solve problems independently and make sound decisions in client-facing situations
- Experience working in client onboarding implementations enablement consulting professional services or similar client delivery environments
- Ability to build professional relationships and collaborate effectively with clients and cross-functional internal teams
- Comfortable working within structured processes documentation standards and ticketing or workflow management systems
- Strong written documentation skills with experience creating or maintaining process documentation training materials or client-facing content
- Adaptable and comfortable working in fast-paced environments with evolving client needs and priorities
Success Metrics
- Client onboarding progress and adoption outcomes
- Quality consistency and timeliness of enablement delivery
- Accuracy and completeness of system configurations and documentation
- Effective collaboration with internal stakeholders and cross-functional teams
- Client feedback engagement and onboarding readiness indicators
- Adherence to team processes standards and operational expectations
Required Experience:
IC
About Company
From travel expenses to purchase cards and accounts payable, Oversight AI helps you identify patterns and root causes across every area of spend.
