Citrix & W365 Sr Analyst

The Opportunity: 

Job Summary

The Citrix & W365 Lead is responsible for Deploying and maintaining the organizations virtual desktop and application delivery infrastructure. This leadership role focuses on managing the existing Citrix environment while spearheading the strategic adoption integration and potential migration to Microsoft Windows 365 Cloud PCs and related Azure services ensuring an optimal secure and unified user experience.

Key Responsibilities

1. Strategy & Architecture:

1. Develop and execute the strategy for coexistence integration or migration from Citrix VDI to Windows 365 (W365) Cloud PCs.
2. Implement design and architect scalable high-availability EUC solutions leveraging Citrix Virtual Apps and Desktops (CVAD/DaaS) NetScaler (ADC) and Windows 365/Azure Virtual Desktop (AVD).
3. Provide technical leadership and subject matter expertise on EUC best practices security and performance optimization.

2. Implementation & Management:

1. Citrix Management: Install configure and maintain all components of the Citrix farm (e.g. Delivery Controllers StoreFront NetScaler Gateway Machine Creation Services/Provisioning Services).
2. Windows 365 Management: Design and implement provisioning policies user assignments and image management for W365 Cloud PCs using Microsoft Intune and Azure services.
3. Manage user profiles and data migration often utilizing solutions like Folder redirection FSLogix across both platforms.
4. Develop and maintain gold images for both Citrix and W365 ensuring application compatibility and security compliance.

3. Automation & Optimization:

1. Utilize PowerShell scripting Azure Automation and potentially Infrastructure as Code (e.g. Terraform) to automate deployment configuration and routine administrative tasks.
2. Monitor and proactively tune the environment for performance capacity and cost-efficiency.
3. Implement and manage monitoring tools (e.g. Citrix Director Systrack Azure Monitor) to ensure high availability and user experience.

4. Security & Compliance:

1. Implement and enforce security best practices including Conditional Access Policies multi-factor authentication (MFA) and endpoint protection within the Citrix and Microsoft Entra ID (Azure AD) framework.
2. Ensure the EUC environment adheres to all internal security standards and regulatory compliance requirements.

5. Collaboration & Leadership:

1. Act as the final point of escalation (Level 3/4) for complex EUC-related incidents and problems.
2. Collaborate with networking security application and service desk teams for seamless operations and issue resolution.
3. Create detailed technical documentation standard operating procedures (SOPs) and knowledge articles.
4. Mentor and guide junior administrators and team members.
    

Required Technical Skills and Experience
Expertise in Citrix Technologies:
Citrix Virtual Apps and Desktops (CVAD/DaaS)
 Citrix ADC (NetScaler) - Load Balancing Gateway
 Citrix Cloud Services
Expertise in Microsoft EUC/Cloud Technologies:
Windows 365 (W365) Cloud PC and/or Azure Virtual Desktop (AVD)
 Microsoft Intune (Endpoint Manager) - Configuration App Management Device Compliance
 Microsoft Entra ID (formerly Azure AD) and Active Directory (AD)
 Microsoft 365 application optimization (e.g. Teams OneDrive)
Strong Scripting and Automation Skills (Advanced):
PowerShell with experience in automating VDI/Cloud PC tasks.
Complete knowledge of ITIL
Other Key Technologies:
  a. Operating System Deployment (OSD) and image management.
  b. User Profile Management solutions (e.g. FSLogix).
  c.  Networking fundamentals (VPN DNS firewalls load balancing).
  d. Virtualization platforms (e.g. VMware Hyper-V).
Qualifications (Education & Certification)
 Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
 10 years of experience in End-User Computing or Infrastructure Engineering.
 Preferred Certifications:
  a. Citrix Certified Associate/Professional/Expert Virtualization (CCA-V CCP-V CCE-V)
  b. Microsoft 365 Certified: Endpoint Administrator Associate
  c. Microsoft Certified: Azure Administrator Associate (AZ-104)

Qualifications :

What Were Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning embracing challenges and improving themselves.
   

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time