Aurora Support Analyst

As Support Analyst (Aurora) you will

• Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
• Support maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
• Own incident resolution meeting agreed SLAs and driving root cause analysis to reduce repeat issues
• Manage and maintain key applications ensuring systems are patched upgraded and highly available
• Work with internal teams and third-party suppliers to improve system performance and reliability
• Act as an SME on key systems and projects supporting both BAU activity and future improvements

What youll bring

• Strong experience supporting ERP systems ideally Infor System 21 (Aurora)
• Working knowledge of RPG programming and application support in complex environments
• Experience with EDI systems and third-party supplier management
• Excellent communication skills with the ability to troubleshoot and prioritise effectively
• A proactive independent mindset with a strong interest in technology and continuous improvement

Qualifications :

Required

• Infor System 21 (Aurora).
• RPG Programming Language.
• iSeries inc. IBM OS.
• EDI knowledge.
• Log analysis.
• Building and using testing plans.
• The ability to build relationships with key customers at all levels.

Preferred Skills

• iWMS
• Understanding of satellite Windows based systems to core ERP.
• Understanding of hospitality or brewing industry and relevant technologies.
• Other coding capability.

Additional Information :

Were all about rewarding our teams hard work thats why

Youll receive a competitive salary pension contribution as well as:

• The chance to further your career across our well-known brands  as one of the industrys top apprenticeship providers we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount.
• Free employee assistance program mental health well-being financial and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. so you can enjoy a weekend away without breaking the bank.
• Refer a friend who do you know who could be interested in a new role When they are placed you could earn 1500 for referring them!
• Wagestream access your wage before payday for when life happens.
• Retail discounts Receive up to 30% off at Superdrug exclusive discounts with three mobile along with many more

Remote Work :

No

Employment Type :

Full-time