Front Office Agent

Front Desk Agents have 3 primary purposes including but not limited to 1) Greeting guests with a friendly and sincere welcome 2) Registering guests and handling cash and 3) Maintaining proper record keeping for guest accounts.

• Greet guests upon arrival with a warm and sincere welcome and register guests into the computer verifying reservation address and credit information while meeting all required 5-Star standards.
• Accept payment for guests accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily. 
• Cash checks and exchange currency for guests. 
• Issue keys and post miscellaneous charges as requested.
• Handle mail packages and facsimiles in the absence of the concierge.
• Create reservations for guests who are at the desk or who call in after hours
• Assist the bellman in storing any luggage.
• Additional duties as necessary and assigned.

Qualifications :

• Must be able to speak read write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills both verbal and written.
• Must possess basic computational ability.  
• Must possess basic computer skills.      
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations its services and facilities.
• Most work tasks are performed indoors.  Temperature generally is moderate and controlled by Resort environmental systems. 
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well-paced ability in limited space.

Physical Demands:

• Must be able to bend stoop squat and stretch to fulfill cleaning tasks.

Additional Information :

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect: We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time