Cloud Technical Lead
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Cloud Technical Lead - Hybrid Toko
Reporting to:Manager SAS Managed Cloud Services
Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.
If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.
The SAS Cloud and Information Services (CIS) team delivers hosted and remotely managed SAS solutions across a global network of cloud providers. Operating through a highly collaborative matrixed model with regionalCentresof Excellence and global delivery hubs the team is accountable for delivering secure resilient and high-performing environments that underpin exceptional customer experiences.
Join a team where reliability innovation and customer success are at the core of everything we do.
About the job
As a Cloud Technical Lead within SASs CIS division you will take end-to-end technical ownership of hosted and managed SAS environments acting as the primary technical authority across the service lifecyclefrom implementation to steady-state operations.
This role goes beyond delivery. You will play a key role in proactively managing incidents reducing downtime and continuously improving service reliability while working closely with global SAS teams to accelerate resolution and deliver better outcomes for customers.
As a Cloud Technical Lead you will:
- Act as the technical lead and escalation point for customer environments ensuring stability performance and availability.
- Leading proactive monitoring and incident prevention strategies to reduce downtime and improve customer experience.
- Driving incident problem and change management practices ensuring alignment with ITIL standards and SLA commitments.
- Partnering with SAS R&D Product and Technical Support to resolve complex issues faster and influence product improvements based on field insights.
- Providing technical leadership from project initiation through go-live and into operations ensuring seamless transitions and long-term reliability.
- Supporting post go-live activities including upgrades migrations and optimization initiatives.
- Identifying and eliminating recurring issues through structured problem management and automation.
- Defining and tracking key service metrics (availability performance incident trends) aligned to customer success criteria.
- Ensuring adherence to SAS Cloud standards security and best practices.
- Managing and supporting containerized applications in cloud environments (e.g. Kubernetes-based platforms).
- Collaborating with customers and internal stakeholders to drive continuous service improvement and innovation.
- Mentoring and enabling team members through knowledge sharing and technical guidance.
- Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.
Required qualifications
- Fluent in Japanese (mandatory) with the ability to engage effectively with Japanese-speaking customers and stakeholders.
- Strong experience with cloud platforms (AWS Azure preferred) and modern cloud architectures (hybrid/multi-cloud).
- Proven experience in technical leadership roles managing complex customer-facing environments.
- Solid understanding of DevOps practices automation and cloud-native technologies (containers Kubernetes CI/CD).
- Hands-on experience with application migrations performance tuning and large-scale enterprise systems.
- Strong grounding in IT Service Management (ITIL) especially incident problem and change management.
- Demonstrated ability to reduce incident frequency and improve system reliability through proactive measures.
- Excellent communication skills with the ability to translate complex technical concepts into clear business outcomes.
- Experience working across multiple teams and stakeholders driving alignment and timely delivery.
- A mindset focused on continuous improvement ownership and customer success.
Highlights
- At SAS we invest heavily in our this role you will have opportunities to:
- Work on cutting-edge cloud and AI platforms at enterprise scale.
- Collaborate directly with global R&D Product Engineering and Cloud experts gaining deep technical exposure.
- Access continuous learning programs certifications and internal mobility opportunities to grow your career.
- Expand your expertise across cloud architecture automation reliability engineering and customer engagement.
- Take on increasingly strategic and high-impact responsibilities as you progress.
- We are committed to creating an environment where you can build deep expertise broaden your skillset and grow into senior technical or architectural leadership roles.
SAS supports your well-being with programs that reduce stress and distractions to help you stay healthy and productive.
You are welcome here.
At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact
Lets stay in touch! Join our Talent Community to stay up to date on company news job updates and more.
#SAS
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
