Hire Desk & Logistics Team Lead North Asia

Bring your energy to Aggreko as Hire Desk and Logistics Team Leader based in Chiba or Tokyo. Youll lead customer-facing teams across operations and fleet planning customer service logistics and invoicing with overall accountability for optimising the customer experience across North Asia.

Power without pause. Heating cooling and oil-free air without end. We keep our customers worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What youll do as Hire Desk and Logistics Team Leader:

• Deliver efficient operational deployment through proactive planning and effective quality management of hire activities.

• Work closely with a range of internal and external stakeholders to improve operational efficiency maintain high service standards and uphold the companys commitment to outstanding customer service ultimately increasing customer satisfaction loyalty and retention.

• Maximize customer value by optimizing end-to-end operational activities including hire desk operations fleet logistics and billing

• Strengtheningcross-functional and cross-country collaboration removing organizational barriers and fostering a high-performance customer-focused culture

• Lead and manage the Hire Desk team ensuring customer experience standards and key touchpoint outcomes are consistently achieved and improved

You are:

• A hands on professional with a minimum of 5 years experience in a hire desk and logistics role and a strong understanding of end-to-end operational execution

• Strongly capable of making quality decisions under rapidly changing conditions with clear accountability for frontline operational performance

• Highly accurate with great attention to detail in contract management billing and KPI operations with the ability to drive process improvements through ERP systems

• Skilled to an advanced level in financial management including budgeting forecasting cost control and data-driven performance analysis

• An excellent communication and stakeholder management skills enabling effective collaboration with global and regional stakeholders while prioritizing customer value and speed of execution

• Team Leadership experience would be advantageous but is not essential

• Knowledge of trade regulations across the region is highly desirable

Heres what youll get:

• Hybrid working 3 days in the office (Chiba OR Chiba and Tokyo) and 2 days from home

• Competitive compensation and annual bonus

• Paid training programs and tuition reimbursement

• Safety-focused culture

• Community volunteering program

• A range of career development opportunities

Our people are can-do positive resilient and persistent. If that feels like you apply now and build your career with the people bringing energy to the world.

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Equal employment opportunity

We welcome people from different backgrounds and cultures and respect peoples unique skills attitudes and experiences. We encourage everyone to be themselves at work because we know thats how we do our best for each other for our customers for the communities where we work and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko we will consider your application based on your qualifications and experience and not on your race colour ethnicity religion sex sexual orientation gender identity national origin disability or veteran status.