[School Year 2026-2027] Operations Coordinator MHMS

Space and Facilities Management

• Oversee the daily maintenance organization and cleanliness of DREAMs network office spaces.

• Coordinate with the Regional Operations Manager and Facilities team to ensure timely completion of work orders and maintenance requests.

• Manage the office reservation system ensuring efficient use of conference rooms and shared spaces.

• Support set-up and breakdown of internal events and meetings ensuring all logistical needs (furniture A/V signage refreshments) are met.

• Ensure all common areas including reception break rooms and shared workspaces consistently reflect DREAMs professional and welcoming environment.

Inventory Management

• Maintain accurate inventory of office and common area supplies; reorder items as needed to ensure stock levels meet staff needs.

• Oversee supply storage and organization systems ensuring accessibility and accountability.

• Track and record supply orders and deliveries ensuring alignment with DREAMs procurement processes.

• Partner with the Regional Operations Manager to forecast supply needs and manage cost-effective purchasing.

Administrative Management

• Serve as the first point of contact for all visitors staff and families at the network office providing exceptional customer service.

• Manage phone and email inquiries directing calls and messages appropriately.

• Receive log and distribute mail packages and deliveries in coordination with network office staff.

• Support administrative functions including scheduling copying filing and basic data entry.

• Assist with invoice preparation vendor communications and other administrative tasks as assigned.

• Ensure a consistent front desk presence during designated hours and manage coverage schedules as needed.

Event and Meeting Support

• Provide logistical support for network-wide meetings trainings and special events including setup materials preparation and hospitality.

• Maintain and prepare meeting spaces ensuring technology and supplies are ready for use.

• Bachelors degree preferred; Associates degree or equivalent experience accepted.

• At least 2 years of experience in office coordination facilities management or administrative support (education or nonprofit environment preferred).

• Excellent interpersonal and communication skills; able to interact with staff families and external partners professionally.

• Bilingual in Spanish/English preferred;

• Strong organizational skills with attention to detail and the ability to manage multiple priorities simultaneously.

• Positive solutions-oriented mindset with a strong customer service focus.

• Dependable punctual and adaptable in a fast-paced evolving environment.

• Ability to provide occasional after-hours or weekend support for events or urgent operational needs.

• Strong commitment to customer service and understanding of the importance of administrative functions to the organizations mission;

• Outstanding dependability with a commitment to being on-time and prepared;

• Collaborative team-player;

• Solid oral and written communication skills;

• Whatever it takes attitude and a willingness to change priorities at a moments notice;

• Strong computer skills including a high degree of proficiency with Microsoft Word Excel and Outlook;

• Deep embodiment of DREAMs organizational values of teamwork diversity integrity and fun.

• This role requires on-site work 5 days a week in person rotating between our three school sites in East Harlem and the South Bronx

• We offer comprehensive benefits including:
• Flexible Medical Health Plans subsidizing the majority of costs for the employee their spouse/domestic partner and children;
• The ability to select between a variety of medical plans according to what best suits the employees needs;
• Dental and vision plans;
• Disability benefits;
• Life insurance;
• Up to 12 weeks fully paid of Parental Leave;
• Flexible spending account options;
• Pre-tax commuter benefits (parking and transit);
• Fitness and entertainment discounts;
• A variety of support through our employee assistance program (EAP);
• 403(b) retirement plan with employer match starting at 4% after one year with increases tied to DREAM tenure;
• Referral performance and tenure milestones bonuses;
• Discounted school meals through our in-house Scratch Food Program;
• Tuition reimbursement support;
• Access to a professional development fund;
• All full-time Network Support Team employees are eligible for approximately 48 days off throughout the year including holidays sick days personal days and summer Fridays.
• Benefits are subject to change.

• DREAM offers a competitive salary commensurate with relevant experience with the potential for an annual performance-based increase. The incoming salary range for this position is $65000 - 75000 per year. New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications internal equity and the budgeted amount for the role. All staff are eligible for annual performance-based increases. Because we value staff tenure in each role we do not currently cap salary ranges.