Content Designer

Position Description:

At CGI we help UK Government departments deliver clear accessible and user-focused digital services that improve how citizens access vital information and support. As a Content Designer youll play a leading role in shaping content strategies and digital experiences that simplify complex information and improve service usability across high-profile government programmes. Working within multidisciplinary agile teams youll combine user insight accessibility standards and content design expertise to create impactful digital content aligned to principles. This is an opportunity to influence meaningful public sector transformation initiatives while growing your career in a collaborative environment that values innovation ownership and continuous development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of some of our programmes you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

In this role you will lead the creation and optimisation of accessible user-centred content for government digital services ensuring information is clear consistent and aligned to both user needs and business objectives. Youll collaborate with user researchers service designers developers and stakeholders to design content that improves digital experiences while supporting policy outcomes and accessibility standards. Your work will directly contribute to making public services easier to understand and use for diverse audiences.
Youll take ownership of content design activities across the delivery lifecycle using evidence analytics and user feedback to continuously improve content quality and service outcomes. As a senior member of the team youll help guide best practice influence stakeholders and support colleagues in embedding user-centred and accessible content approaches across programmes.
Key responsibilities:
Lead & Deliver accessible user-centred content for government digital services
Create & Manage content aligned to style guidelines and WCAG 2.2AA standards
Collaborate & Influence multidisciplinary teams and stakeholders to improve service experiences
Conduct & Support content audits gap analyses and content improvement initiatives
Analyse & Apply user research findings to inform content design decisions
Simplify & Translate complex information into clear concise and actionable content
Support & Guide colleagues on content design best practices and accessibility standards
Contribute & Improve content through usability testing analytics and iterative design approaches
Work & Adapt within agile delivery environments using CMS and government publishing tools

Required qualifications to be successful in this role:

To succeed in this role you should have strong experience delivering content design within government or highly regulated digital environments with a deep understanding of standards and accessibility principles. Youll be confident working collaboratively across multidisciplinary teams influencing stakeholders and translating complex information into accessible content that meets user needs. Strong communication skills and a proactive evidence-based approach are essential.
Essential qualifications and experience:
Proven experience in Content Design within government or public sector digital services
Strong understanding of the style guide design principles and accessibility standards
Knowledge of WCAG 2.2AA and inclusive content design practices
Experience working with content management systems and government publishing tools
Ability to analyse complex information and communicate it clearly and effectively
Experience using user research insights to inform and improve content strategies
Strong stakeholder engagement and influencing skills
Excellent written and verbal communication skills in English and Welsh
Experience working within agile multidisciplinary delivery teams
Ability to support and guide others on content design best practice
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Skills:

• Client management
• Communication
• Presentation skills
• Problem Solving
• User interface design
• Agile
• Negotiation
• Workshop Facilitation

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.