Interaction Designer

Position Description:

At CGI we design digital services that make a meaningful difference to citizens across the UK. As an Interaction Designer youll help shape intuitive accessible and user-centred government services that improve how people interact with critical public sector systems. Working within collaborative multidisciplinary teams youll transform user needs and research insights into seamless digital experiences aligned to government standards and accessibility best practice. Youll have the opportunity to influence service design contribute innovative ideas and work on high-profile programmes where your expertise will directly impact service quality accessibility and user satisfaction.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

In this role you will design accessible and intuitive digital experiences for UK government services ensuring solutions meet both user needs and government standards. Youll work closely with user researchers developers product managers and stakeholders to create seamless user journeys develop prototypes and iterate designs based on evidence testing and feedback. Your work will contribute directly to the successful delivery of inclusive user-centred public services.
Youll play a key role in advocating for design thinking and accessibility across multidisciplinary teams helping shape services that are efficient compliant and easy to use. Youll take ownership of interaction design activities throughout the agile delivery lifecycle collaborating openly with colleagues while contributing fresh ideas and continuous improvements to enhance service outcomes.
Key responsibilities:
Design & Deliver accessible user journeys and interaction flows for government digital services
Create & Iterate low to high-fidelity prototypes using the prototyping toolkit
Collaborate & Influence multidisciplinary teams to embed user-centred design principles
Support & Contribute to user research and usability testing activities
Ensure & Maintain compliance with Design System Service Standards and WCAG 2.2AA
Present & Defend design decisions to internal stakeholders and cross-government assessments
Analyse & Improve services using user feedback data insights and continuous improvement approaches
Champion & Advocate accessibility empathy and inclusive design practices

Required qualifications to be successful in this role:

To succeed in this role you should have strong experience designing digital services within a government or highly regulated environment alongside a deep understanding of standards and accessibility requirements. Youll be confident creating prototypes designing user journeys and collaborating within agile multidisciplinary teams. Strong communication and stakeholder engagement skills are essential with the ability to clearly articulate design decisions and advocate for user-centred approaches.
Essential qualifications and experience:
Proven experience as an Interaction Designer within government or public sector digital services
Strong knowledge of the Design System Service Manual and Design Principles
Experience creating prototypes using the prototyping toolkit
Understanding of WCAG 2.2AA accessibility standards and inclusive design practices
Experience designing intuitive user journeys and interaction flows
Ability to collaborate effectively within agile multidisciplinary teams
Strong communication and stakeholder management skills
Experience contributing to usability testing and user-centred design activities
Ability to use data and feedback to iterate and improve digital services
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Skills:

• Client management
• Communication
• Government
• Presentation skills
• Problem Solving
• User interface design
• Agile
• Negotiation
• Workshop Facilitation

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.