Customer Service Team Leader

Customer Service Team Leader

Location: Carlisle
Type: Full Time Permanent
Salary: Up to 32000 basic salary

We are recruiting for a Customer Service Team Leader to join a well-established and growing business. This is an excellent opportunity for a hands-on and proactive individual to lead a busy customer service team of 7 people while supporting the wider business in delivering an exceptional customer experience.

This is a fast-paced and varied role suited to someone who enjoys leading from the front improving processes and building strong working relationships across departments. Overtime is available alongside quarterly performance bonuses and an annual performance bonus.

Key responsibilities
Overseeing the daily management development and support of the Customer Services team
Supervising workloads and acting as the main escalation point for customer service issues
Managing team attendance performance and day-to-day operational activities
Supporting and developing team members through coaching and training
Driving continuous improvement across customer service and administrative processes
Delivering excellent customer service while balancing operational efficiency and costs
Prioritising workloads and supporting the wider team to achieve departmental targets
Building positive working relationships across the business and supporting colleagues where needed
Liaising with suppliers regarding product enquiries and coordinating purchase and sales agreements
Handling telephone enquiries processing orders and escalating issues where appropriate
Proactively contacting customers in line with internal procedures
Using customer feedback to improve service standards and support business improvements
Ensuring compliance with company policies health and safety procedures and industry standards

About you
Previous experience leading a team within a fast-paced customer service environment
Excellent written and verbal communication skills
Hands-on and proactive approach to work
Strong organisational and multitasking abilities
Ability to remain flexible and adapt to changing business demands
Patient approachable and customer-focused mindset
Confident IT user with experience using Microsoft Office packages
Practical problem-solving skills and ability to make decisions effectively
Experience using D365 or similar customer ordering systems would be beneficial

If this sounds like the right opportunity for you apply today or contact the team at NXT Recruitment for more information.

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