Service Engineer Chiller

Role Overview:
Key Responsibilities – Service Engineer

• Install commission and configure laboratory equipment and industrial/laboratory chillers at client sites ensuring proper setup as per technical specifications.
• Conduct site inspections prior to installation to assess requirements such as power supply space and environmental conditions.
• Perform routine preventive maintenance (PM) activities as per schedule to ensure optimal performance and minimize downtime.
• Handle breakdown maintenance efficiently by identifying root causes and implementing corrective actions.
• Diagnose and troubleshoot issues related to electrical systems mechanical components and refrigeration circuits (compressors condensers evaporators expansion valves etc.).
• Use appropriate tools and testing equipment to identify faults and ensure accurate repairs.
• Monitor and analyze chiller performance including temperature stability pressure levels gas flow and cooling efficiency and recommend improvements where required.
• Maintain detailed service reports maintenance logs and checklists for all service activities; update internal systems/CRM on a regular basis.
• Ensure proper documentation of service history spare parts usage and customer feedback.
• Coordinate with internal teams and external vendors for procurement of spare parts and ensure timely availability of required materials.
• Follow up on pending parts and ensure minimal delay in service delivery.
• Provide technical support and guidance to customers on equipment usage basic troubleshooting and maintenance practices.
• Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.
• Ensure timely closure of service requests/complaints within defined TAT and maintain service quality standards.
• Escalate critical issues to senior management or technical teams when required.
• Adhere to safety standards and protocols while handling equipment especially refrigeration systems and electrical components.
• Ensure compliance with company policies and industry regulations.
• Support installation and service activities across multiple locations including travel when required.