Lab Concierge

Discover Impactful Work:

Through Unity Lab Services we provide integrated lab services support and supply management tailored to our customers needs. As a Lead Laboratory Services Specialist you will serve as the site-level lead across all service functions ensuring seamless operations compliance and customer satisfaction.

This roleis responsible forboth executing day-to-day service tasks and providing oversight across all service areas while supporting team performance managing escalations and driving continuous improvement initiatives.

A day in the Life:

• Perform lab concierge operations including equipment upkeep scheduling with pre-work preparation routine lab walkthroughsandvendor escort coordination.

• Executemonthlyequipment inventory and disposition within lab space through end of lifecycle.

• Handlesa variety oflogistic and lab supportservices acting as the sites lab consumables gatekeeperon non-POU items. Manage Outlook mailbox triage and communicate upcoming maintenance and repair activities to customers.

• Partner with clients to understand and support their equipment labware and material needs.Collaborate withfield service engineers salerepresentativesand other partner to resolve questions.

• Lead site-level projects define action plans and drivetimelycompletion.

• Develop andmaintainwork instructions and job aids for services and operational scopes.Adhere toestablishedBest Practices SOPs and Work Instructions.

• Maintainaccurateservice records meet contractual obligations and support tracking of business metrics.

• Performadditionalduties as assigned by management.

Keys to Success:

Education

High school diploma or equivalent required.

Experience

2yearsexperiencein customer-facing.

Good x Practice (GxP) environment or laboratory setting experience

Knowledge Skills Abilities

• Self-starter who worksindependentlysupports team efforts and can act asbackupfor supervisory tasks.

• Experienced in training peers serving as a subject-matter resource and collaborating with cross-functional teams.

• Familiar with operational metrics and performance tracking with strong time management and prioritization skills.

• Effective communicator adaptable to operational changes and focused on quality efficiency and problem-solving.

• Strong attention to detail organizational skills and a safety-first approach.

Physical Requirements / Work Environment

The role primarily involves working independently at customer sites which may include areas with chemical-based allergens like penicillin and tetracycline. Personal protective equipment such as lab coats coveralls facemasks and steel-toe shoes is often. The position requires regular lifting of 30-40lbs(up to 50lbsoccasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing walking reaching and bending are frequent activities sometimes in varied temperature environments. Overtime work may also be necessary.

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