End User Support Specialist

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

MicroAire who we are:

MicroAire Surgical Instruments (Charlottesville VA) is a wholly-owned subsidiary and one of five companies within the Medical Group of Marmon Holdings a Berkshire Hathaway company. MicroAireis a mid-sized medical device solutions company with a 45-year legacy of quality and innovation. With well-recognized brands the company is uniquely positioned as a leader in specialty markets including minimally invasive medical devices and equipment for aesthetics/reconstruction endoscopic soft tissue release and orthopedic designs manufactures and markets cutting-edge medical devices that empower surgeons to push the boundaries of surgical precision delivering safe efficient and high-quality patient outcomes.

Position Summary

MicroAire is seeking an experienced End User Support Specialist to lead the design governance and continuous improvement of our enterprise endpoint computing environment. This role reports directly to the Sr. Manager IT and owns endpoint architecture and service outcomes for laptops desktops mobile devices and productivity software with a strong focus on user experience security and scalability.

The ideal candidate brings advanced technical judgment a servicemanagement mindset and a passion for automation and AIenabled support. This role plays a critical part in enterprise initiatives including system modernization Microsoft 365 E5 adoption and M&A integrationshelping MicroAire scale efficiently as we grow.

What Youll Do

Endpoint Architecture & Engineering (Primary Focus)

• Design and manage standardized endpoint images configurations security baselines and application packaging for laptops desktops and mobile devices
• Own endpoint lifecycle standards including provisioning deployment upgrades and retirement
• Continuously improve endpoint performance reliability security and user experience
• Serve as the technical authority for endpoint engineering decisions and complex issue resolution

Service Management & SLA Ownership

• Oversee service outcomes for end user devices across incident request and problem management including Tier 1 internal customer support.
• Apply ITIL and SLA metrics to monitor service health and drive improvements
• Analyze service trends to identify root causes automation opportunities and systemic issues
• Lead continuous improvement initiatives to enhance reliability and support at scale

Project Leadership & Enterprise Initiatives

• Lead and contribute to enterprisewide endpoint and productivity platform projects including:
  • Device refreshes and OS upgrades
  • Microsoft 365 E5 rollouts
  • Email domain consolidation and migration efforts
• Partner with infrastructure security and application teams to align endpoint strategy with enterprise architecture
• Support M&A activity by designing scalable endpoint integration and migration approaches

Service Desk Platforms Automation & AI

• Drive implementation and enhancement of service desk tools and processes
• Design and deploy automation and AIenabled solutions to reduce manual effort and improve time to resolution
• Evaluate emerging technologies that improve selfservice efficiency and longterm support scalability

Governance Documentation & Collaboration

• Establish and maintain technical documentation standards and design artifacts
• Act as an escalation point for complex issues providing leadership rather than routine troubleshooting
• Collaborate with vendors offshore partners and internal IT teams to ensure consistent execution

What Were Looking For

Education & Experience

• Associate or bachelors degree in computer science Information Systems or a related field (preferred)
• 5 years of experience in endpoint engineering systems administration or advanced end user services
• Proven experience managing modern enterprise endpoint environments

Technical Skills

• Endpoint management tools (Microsoft Intune Autopilot)
• Windows OS deployment in hybrid Active Directory / Entra ID environments
• Microsoft 365 administration and endpoint integration
• ITILaligned service management platforms
• Core networking concepts (DNS DHCP IP addressing WiFi)
• Endpoint security compliance and configuration management
• Automation and AIenabled service solutions

Key Competencies

• Strong communication skills with both technical and nontechnical audiences
• Ability to exercise independent judgment on matters of technical and operational significance
• Datadriven mindset with a focus on service quality and continuous improvement
• High level of accountability for system reliability and end user experience

Work Environment

• Primarily officebased with periodic work in manufacturing and warehouse settings
• May require occasional lifting of hardware up to 50 lbs. and navigating production environments
• Adherence to all safety and protective equipment requirements

Our Benefits:

• Competitive compensation
• 401K with company match
• Medical/Dental/Vision
• Vacation & Paid Holidays
• Connection with Marmon Holdings companywide initiatives

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.