The Opportunity

Every product surface at Hinge Healththe ones helping 18M people move beyond paindepends on the foundational infrastructure your team will own. As Senior Engineering Manager Service Enablement youll lead the platform-minded team responsible for keeping our cloud infrastructure rock-solid while accelerating the shift to AI-native engineering workflows. Your work will be a force multiplier for every engineer product manager and designer in the company. This is a high-impact leadership role for someone who thrives at the intersection of platform reliability developer enablement and autonomous AI-driven operations.

What Youll Accomplish

In your first 3 months:

• Establish relationships with key stakeholders across Security Product Engineering Data Engineering and the India-based SRE team. Audit the current infrastructure posture on-call practices and CI/CD pipelines to identify the highest-leverage improvement opportunities.

• Assess your team of 810 engineers (Staff Senior and mid-level SREs) understand individual growth trajectories and begin shaping a coaching-first operating cadence.

In your first 6 months:

• Own Platform Reliability & Scalability Guarantee stability and performance across multiple EKS clusters maintaining 99.9% uptime while optimizing cost-efficiency as AI workloads scale.

• Drive the Harness Engineering Initiative Define safety rails test harnesses and verification systems that allow autonomous AI agents to reliably build test and maintain infrastructure in production-grade environments.

• Scale the NestJS Monorepo & CI/CD Platform Accelerate migration of all NestJS services into the monorepo ensuring NX GitHub Actions and Okteto deliver a world-class developer experience.

In your first year:

• Execute Vendor Strategy & Cost Optimization Own relationships with AWS Datadog Cloudflare Temporal and Infisical; deliver significant cost savings as Hinge Health scales infrastructure and AI workloads.

• Champion Operational Excellence Run a follow-the-sun support model maintain 24/7 on-call coverage lead the Incident Review Board and continuously improve SLOs runbooks and observability to reduce MTTR.

• Build a High-Performing Inclusive Team Develop talent toward Senior and Staff levels maintain sustainable on-call practices and foster a culture of blameless retros and continuous improvement.

Who You Are

• A Platform Thinker You see infrastructure as a product. You obsess over developer experience metrics (DXI DORA PR throughput) and build systems that reduce friction for every team you serve.

• AI-Forward Youre energizednot threatenedby the shift to AI-assisted engineering. Youve experimented with tools like Cursor Claude Code or Copilot and can envision a world where engineers act as architects and auditors of AI-generated code.

• A Trust Builder You communicate effectively across engineering security product and executive stakeholders to align infrastructure decisions with business priorities.

• A Learn-it-All You dont have all the answers but you have a proven framework for finding them. You lead blameless retros that convert insights into action and measure what matters most.

• Hands-On & Accountable You know the ins and outs of your teams tech stack and spend 15% of your time working in the code. You take owner-operator pride in supporting production systems.

• Resilient You thrive in fast-paced ambiguous environments and can make results happen even with imperfect datawhether thats navigating a breaking-change migration at scale or an unexpected incident.

Basic Requirements

• 10 years of professional experience in technology with depth in SaaS platforms and large-scale distributed systems.

• 4 years managing engineering teams of 6 direct reports including Senior and Staff-level engineers.

• Deep hands-on expertise with cloud infrastructure (AWS) container orchestration (Kubernetes/EKS) and Infrastructure as Code (Terraform).

• Proven track record owning platform reliability at scale including incident management SLO-driven operations and cost optimization.

• Cross-functional leadership experience spanning multiple engineering teams and geographies.

Preferred Requirements

• Experience leading the adoption of AI-native engineering workflows (Cursor Claude Code Copilot) where engineers serve as architects and auditors of AI-generated infrastructure code.

• Passion for developer productivity experience building internal platforms that measurably improve DXI DORA metrics or PR throughput.

• Deep SRE & Platform Engineering experience: production Kubernetes at scale CI/CD platforms (GitHub Actions Helm) observability (Datadog) and secrets management (Infisical Vault).

• Experience with trunk-based CI/CD healthcare compliance (HIPAA HITRUST SOC 2 CCPA) and NestJS/TypeScript ecosystems.

About Hinge Health

At Hinge Health were using technology to scale and automate the delivery of healthcare starting with musculoskeletal (MSK) conditions which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model Hinge Health leverages cutting-edge technology to improve outcomes experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care from acute injury to chronic pain to post-surgical rehabilitation through personalized evidence-based care. As the preferred partner to 50 health plans PBMs and other ecosystem partners Hinge Health is available to over 20 million people across more than 2550 employers. Learn more at

What Youll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical dental and vision coverage we offer employees and their family members help with gender-affirming care tools for family and fertility planning and travel reimbursements if healthcare isnt available where you live.

• Planning for the future: Start saving with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development investments.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race color religion sex sexual orientation gender identity national origin age veteran status disability status pregnancy or any other basis protected by federal state or local law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: Weve noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. Well never ask for financial details during the hiring process and only use @ emails. If you receive a suspicious offer stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team forward it to .

Required Experience:

Manager