Quality Coordinator
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Job Location:
Roseburg, OR - USA
Yearly Salary:
USD 80470 - 93000
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
QUALITY COORDINATOR
HYBRID must be able to travel to 3031 NE STEPHENS ST. ROSEBURG OR 97470
EMPLOYMENT TYPE: Full-Time Exempt
About Umpqua Health
POSITION PURPOSE
The Quality Coordinator plays a key operational role in supporting quality improvement initiatives behavioral health incentive measures and departmental coordination. This position organizes workflows tracks timelines and ensures clear communication to keep projects moving forward. They support measures such as Social Emotional Health IET and Assessments for Children in DHS Custody lead internal QI efforts and assist with governance processes like QIC coordination measure tracking and policy management. Through strong coordination and follow-up the role helps ensure initiatives are implemented efficiently and aligned with organizational priorities.
ESSENTIAL JOB RESPONSIBILITIES
Behavioral Health Incentive Measures
Assessments for Children in DHS Custody
- Lead Quality Improvement (QI) refresh activities for assessment of workflows.
- Utilize structured QI tools such as process mapping and fishbone diagrams to identify root causes and improvement opportunities.
- Track project progress deliverables and next steps.
- Initiation & Engagement of SUD Treatment (IET)
- Manage the IET notification process to ensure timely and accurate communication.
- Attend and co-facilitate the monthly IET Workgroup including agenda development documentation and follow-up.
- Maintain the IET workplan and support project progression through delegation or direct ownership.
- Identify workflow barriers and recommend QI-focused solutions.
- Social Emotional Health (SEH)
- Support implementation of strategies to improve UHAs SEH performance rate in partnership with the Care Coordination Department.
- Maintain and update the Social Emotional Health workplan to support metric goals and initiatives.
- Coordinate meetings timelines workgroups and related SEH project activities.
- Attend and present quality updates at the monthly Behavioral Health Subcommittee.
- Quality Improvement Support for Incentive Measures
- Lead structured QI initiatives with internal departments as a facilitative and operational partner.
- Coordinate meetings gather stakeholder feedback and utilize data to support decision-making.
- Present findings develop action plans and assist with implementation through project completion.
- Document all phases of the QI cycle including problem identification implementation evaluation and closure.
- Department & Incentive Measure Coordination
- Maintain timelines and workplans for identified departmental measures of focus.
- Partner with the Quality Analyst to support program evaluations and measure updates.
- Support the Quality Manager with coordination of CCO Performance Improvement Projects (PIPs).
- Policy & Procedure Support
- Track annual review schedules for all Quality policies procedures and SOPs.
- Monitor PolicyTech submission timelines and assist subject matter experts throughout the review and approval process.
- Add updated documents to QIC agendas prepare summaries and present changes for approval.
- Maintain documentation related to review status timelines and approvals.
CHALLENGES
- Working with a variety of personalities maintaining a consistent and fair communication style
- Satisfying the needs of a fast-paced and challenging company.
- Balancing regulatory compliance member-centered care and operational efficiency in a complex and evolving CCO environment.
MINIMUM QUALIFICATIONS
- Bachelors degree in healthcare administration Public Health Nursing or a related field required
- Minimum of three (3) years of experience in healthcare quality management quality improvement healthcare operations or related fields.
- Strong analytical organizational and problem-solving skills with experience utilizing data management and reporting tools.
- Excellent written verbal and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholders.
- Ability to manage multiple priorities work independently and meet deadlines in a fast-paced environment.
- Knowledge of CLAS principles and a demonstrated commitment to diversity equity inclusion and health equity initiatives.
- Certification in Healthcare Quality (e.g. CPHQ) or related certification preferred.
- Valid drivers license access to a reliable vehicle and ability to maintain required automobile insurance.
- Must not be suspended excluded or debarred from participation in federal healthcare programs (e.g. Medicare/Medicaid).
PREFERRED QUALIFICATIONS
- Experience with healthcare quality improvement methodologies and project management principles
- Experience working with CCO quality metrics performance measures and/or NCQA accreditation standards.
- Experience working in a clinical setting and/or directly with healthcare providers.
- Certification in Healthcare Quality (e.g. CPHQ) or related certification.
- Bilingual translation or translation capabilities a plus
SCHEDULE
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.
SALARY
Wage Band: $ 80470- $93000
BENEFITS
- Salary is dependent on skills experience and education
- Generous benefits package including vacation PTO sick leave federal holidays and birthday leave
- Medical dental and vision insurance
- 401(k) with company match (fully vested immediately)
- Company-sponsored life insurance and additional benefits
- Fitness reimbursement program
- Tuition reimbursement and more
Why Umpqua Health
We are committed to advancing health equity by collaborating across communities addressing systemic barriers and ensuring fair access to care and resources. At Umpqua Health every team member plays a vital role in making a meaningful impact empowering healthier lives and strengthening the communities we serve.Inclusive Culture
We foster a respectful inclusive environment where employees feel valued supported and empowered.
Growth & Development
We support ongoing learning through mentorship clear career pathways and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.
Equal Opportunity
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind ensuring that all employment decisions are based on qualifications merit and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment including hiring training promotion and compensation without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under federal state or local law.Required Experience:
Junior IC
About Company
UMPQUA HEALTH Quality, Local Care for Douglas County Member Services As a member of Umpqua Health, you have access to many different benefits and programs. Whether you’re a new member, or you’ve been with us for years, we’re here to help! Provider Services We’re here to help you deliv ... View more
