Senior Business Operations Specialist

This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Senior Business Operations Specialist to support the delivery enhancement and adoption of enterprise data and analytics products used across multiple DoD organizations.

In this role you will work alongside government partners engineers and other industry teammates to translate operational and strategic requirements into scalable production-ready solutions. You will contribute directly to product planning execution and continuous improvementhelping ensure capabilities are delivered efficiently aligned to mission priorities and positioned for sustained success.

This position offers the opportunity to work on a high-visibility enterprise program at the intersection of data analytics and emerging AI technologies. Ideal candidates are motivated by mission impact comfortable operating in complex stakeholder environments and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Primary Responsibilities:

• Support execution of Customer Success Operations Plan (CSOP) activities ensuring alignment with program objectives and stakeholder needs.

• Coordinate and support stakeholder engagement activities including planning scheduling and execution of engagement sessions.

• Assist in managing customer relationships capturing feedback tracking engagement history and identifying opportunities for improvement.

• Ensure execution of customer agreements remains compliant with established standards and contractual requirements.

• Support service portfolio and service catalog management including tracking available services capabilities and adoption metrics.

• Assist in executing customer use case intake and solutioning processes ensuring accurate capture of requirements and alignment to platform capabilities.

• Collect analyze and report on customer and user analytics including usage patterns satisfaction and performance metrics.

• Support development and maintenance of customer success metrics dashboards and reports.

• Coordinate with technical teams (data platform AI/ML and engineering) to ensure customer needs are translated into actionable requirements.

• Assist in development of communications materials including briefings reports and outreach content supporting customer engagement.

• Support execution of training and enablement activities including coordination of materials and user support resources.

• Track and report on risks issues and dependencies related to customer success operations.

• Contribute to continuous improvement of customer success processes tools and methodologies.

• Participate in SAFe ceremonies including PI Planning backlog refinement sprint reviews and retrospectives as needed to support customer success activities.

Basic Qualifications:

• Active Secret clearance with SCI eligibility.

• Bachelors degree in Business Administration Management Communications Data Analytics or related discipline and 812 years of relevant experience OR Masters degree in a related field and 610 years of relevant experience.

• Experience supporting customer success stakeholder engagement or business operations in enterprise environments.

• Strong stakeholder engagement and relationship management skills.

• Experience collecting and analyzing customer feedback usage data and performance metrics.

• Experience developing reports dashboards and communication materials.

• Ability to define and maintain service levels and agreements.

• Experience supporting data-sharing agreements system onboarding or enterprise data integrations.

• Strong understanding of data pipeline development and data-sharing agreements.

• Proven ability to monitor and maintain data connections.

• Experience with customer success operations and service portfolio management.

• Experience in developing and maintaining service catalogs.

• Experience with user and customer analytics.

• Strong organizational analytical and communication skills.

• Experience working with cross-functional teams in dynamic fast-paced environments.

Preferred Qualifications:

• Active TS/SCI clearance.

• Experience supporting DoD or Federal programs.

• Experience supporting customer engagement service portfolio management or user analytics initiatives.

• Experience with tools such as CRM platforms Jira Confluence MS Project or similar collaboration tools.

• Familiarity with data analytics and visualization tools (e.g. Power BI Tableau).

• Experience supporting Agile or SAFe program environments.

• Relevant certifications (e.g. PMP Agile certifications or customer success certifications).

• Experience in program communications and knowledge management.

• Excellent communication and presentation skills.

• Experience with AI and machine learning applications.

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If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.