Branch Manager III Colbern Road

• Manages branch staff of 35-50 employees
  • Plans and manages the work of all branch employees
  • Effectively communicates information in a timely manner
  • Creates training for branch staff
  • Collaborates with branch staff to create plans for programming and outreach annually
  • Evaluates individual and team performance
  • Oversees annual branch staffing budget
• Leads the hiring process up to 15-25 new hires annually
  • Works directly with the human resources department on the hiring process.
  • Interviews selects and documents hiring process
  • Coordinates onboarding for new hires
• Manages facility of over 30000 sq ft.
  • First point of contact for vendors contractors facilities department and IT.
  • Daily walkthroughs to ensure safety for staff and customers
  • Trains staff on safety plans
  • After hours contact for building issues
  • Responsible for supplies budget of the branch
• Curates collection and merchandising
  • Deselects and trains staff on deselecting library materials
  • Evaluates branch materials collection
  • Plans and update collection layout plan for branch in partnership with Associate Director for Public Service
  • Trains staff in efficient merchandising practices to engage customers
• Support the relationship with the Mission Enhancement housed within their location.
• Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology readers services and account transactions

• Masters degree in Library Science from an ALA-accredited program Required
• 5 years of Supervisory Experience Required
• 5 years Library Experience Required

• Advanced verbal written and discreet communication skills with management coworkers and the public in a clear timely and proactive manner.
• Ability to collaborate with Library leadership to effectively develop adhere to and work within the constructs of the librarys budget.
• Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
• Reliable punctual and flexible with scheduling.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Advanced knowledge of a public librarys mission and purpose ability to provide clear expectations and direction to manage competing priorities to evaluate quality of work and provide feedback and accountability.
• Advanced knowledge of department processes and procedures expert knowledge of Library Professional Ethics advanced knowledge of the impact of decision-making on MCPL and demonstrated mature judgment to make department-level/system level decisions.
• Advanced proficiency in customer service skills through polite professional and collaborative interactions with internal and external customers.
• An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.

• Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level

• Intermediate knowledge of Teams Microsoft office 365 applications including Word Outlook Excel and Teams is necessary to perform this position at a satisfactory level
• Demonstrated aptitude to quickly learn other library operations software

• Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level
• Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level

• The ability to modify workflows depending on daily demands obligations and tasks demonstrates a satisfactory level of performance in this position
• Ability to plan schedule and assign appropriate workloads to staff

• Demonstrated excellence in customer service
• Advanced proficiency in customer service skills with both internal and external customers
• Ability to work professionally with difficult people
• Ability to adapt to changing deadlines workflows and tasks assigned while maintaining a polite professional and collaborative demeanor exhibits a satisfactory performance in this position

• Ability to perform multiple tasks concurrently
• Must be able to work with frequent interruptions and/or changing priorities

Required Experience:

Manager