Front Desk Agent Part Time

The Residence Inn near Universal is currently seeking a dynamic experienced and motivated individual for the position of Front Desk Agent at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills and a strong proficiency in multi-tasking. Previous hotel housekeeping experience is preferred but not required.

Scheduled hours will vary weekly between Monday-Sunday. Evening shift weekends and holidays are required.

The responsibilities of the Front Desk Agent include but are not limited to:

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Assist the Sales Department as needed.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
• Keep record of room availability and rate.
• Compute bill collect payment and make change for guests.
• Make confirm and cancel reservations via all communication avenues.
• Post charges such as room food and marketplace.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional energetic and have a customer service background.

• Works to resolve disagreements and is respectful of peers and guests.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
• Pushing bending stooping upward reaching manual dexterity.
• Standing for loing periods of time
• Must be flexible with schedule and adjust to business needs.
• Must have a comprehensive knowledge of all hotel departments and functions.

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.