Associate, Client Success Manager (German)

About this role

About Preqin Client Experience
This role sits withinPreqin part of BlackRocks Aladdin Client Business. Together we are transforming how private markets data and technology power investment decisions globally.

Preqin Client Experience (CX) part of the Preqin Client Management organization within the Aladdin Client Business is focused on maximizing product value and delivering an exceptional client experience. Our teams act as consultative domain experts - helping shape client workflows and driving adoption of Preqins solutions across their organizations.

We partner closely with Client Engagement Product Data and the broader Aladdin ecosystem to deliver a cohesive highquality experience that reflects BlackRocks commitment to operational excellence innovation and client centricity.

Job Overview

The Associate CSM role within CX plays a critical role in shaping how clients leverage Preqins data insights and products. This is a consultative expert position responsible for advising clients on private markets datasets supporting workflow optimization and expanding Preqins footprint within their organizations.

You will build strong crossfunctional relationships translate data and product expertise into actionable guidance and proactively identify opportunities to enhance the client partnership with Client Engagement you will help drive adoption reduce friction and ensure clients realize the full strategic value of Preqins solutions.

In this role you will:

• Build deep consultative partnerships with client subject matter experts superusers and key stakeholders - serving as a private markets data expert who shapes workflows drives bestpractice adoption and elevates Preqins strategic value across the organization.
• Partner with the Preqin Client Engagement team to deliver a seamless coordinated client experience across onboarding adoption and renewal.
• Develop a sharp understanding of client objectives and align Preqins capabilities to support those business priorities.
• Master Preqins data and its application across client workflows and analytics while building foundational expertise in eFront and Aladdin to support integrated private markets solutions.
• Identify upsell and cross-sell opportunities by partnering with Client Engagement and Sales to grow account value.
• Partner with Product Data and Engineering to resolve issues escalate concerns and incorporate the client voice into roadmap planning.
• Strengthen alignment across the Aladdin Client Business to ensure clients experience a cohesive highquality support model postacquisition.
• Contribute to initiatives that reduce operational friction streamline internal processes and continuously improve the overall client experience.

You are a good fit if you:

• Bring 3 years of experience in Client Success Account Management or other client-facing roles within finance SaaS technology or related industries.
• Demonstrate the ability to collaborate and take initiative in supporting peers.
• Possess a solutions-oriented mindset viewing product and client-journey friction points as opportunities for improvement.
• Excel at building strong relationships both internally and externally with a collaborative and transparent approach.
• Promote open honest communication and encourage cross-functional alignment.
• Thrive in entrepreneurial environments showing resilience and agility when navigating ambiguity.
• Have full professional proficiency in German.
• Are based in Frankfurt Germany.

Our benefits

To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.