Logistics Technician

Logistics Coordinator

Kerrville TX Full-Time On-Site

Who We Are

Eterneva turns the ashes or hair of someone deeply loved into a real lab-grown diamond. We exist because grief is hard and keeping that person close in a way that is beautiful lasting and deeply personal. That matters. Every single diamond we create represents a life that was extraordinary and a person still carrying that love forward.

Were not a traditional jewelry company. Were a grief-meets-celebration company with a one-of-a-kind product that has been featured on Shark Tank CNBC CBS Mornings and in countless stories of people honoring the people theyve lost. Our team is small and mission-driven and the work we do every day genuinely changes lives. Clients cry happy tears when they see their diamond for the first time. Thats the environment youd be joining.

Our home base is Kerrville Texas a charming Hill Country town on the Guadalupe River about an hour from San Antonio and 90 minutes from Austin. Its the kind of place where the quality of life is exceptional: low cost of living stunning scenery tight-knit community and zero traffic. If youre ready to ditch the big-city grind and do meaningful work in a beautiful setting Kerrville delivers on all fronts.

POSITION OVERVIEW

The Logistics Coordinator supports the handling tracking processing and shipment of personalized client assets throughout our production lifecycle. This is a precision-driven operationally critical role requiring exceptional attention to detail strong organizational skills and a deep sense of accountability. The ideal candidate thrives in structured environments balances multiple priorities effectively and takes pride in delivering accurate on-time results.

KEY RESPONSIBILITIES

Shipping & Receiving

• Manage creation shipping receiving and processing of welcome kits homecoming kits and channel materials

• Assemble and prepare assets load personalized content and arrange FedEx and courier services

• Ensure all required supplies are in stock at all times in coordination with the Operations team

Asset Processing

• Execute physical transfer of personal content from welcome kits into carbon purification systems

• Handle specialized materials including video-asset creation specialty containers and Chain of Custody documentation and labeling

Data Integrity & Chain of Custody

• Maintain vaults for personal remains and carbon sets per Company guidelines

• Ensure all process documentation is accurate properly filed and data is current in Salesforce Slack ShipStation and other business systems

Internal Communications

• Respond to update requests from Sales Customer Experience and Channel teams regarding asset status

• Ensure cross-departmental updates include all relevant accurate information

Channel & Special Requests

• Execute special asset requests from the Channel group managing competing priorities per the following priority order:

• Homecomings (absolute priority)

• Welcome Kits

• Scheduled processing of personalized assets

• Channel / Funeral Requests

• Other assets

• Perform other duties as assigned (not to exceed 40% of workload)

HOW SUCCESS IS MEASURED

• Accuracy of personalized content in each shippable asset

• Accuracy of shipment information and FedEx labeling

• Accuracy of status data tracking info and schedule dates across all departments

• On-time attainment of required-by dates and processing timelines

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelors degree preferred

• Prior experience in logistics operations warehouse or fulfillment roles strongly preferred

• Exceptional attention to detail and accuracy in data entry and documentation

• Proficiency with business systems (Salesforce ShipStation Slack or similar platforms)

• Strong organizational skills with ability to manage multiple competing priorities

• Ability to handle sensitive materials with care discretion and compassion

• Reliable self-directed and committed to meeting deadlines

• Ability to lift and move packages up to 30 lbs as needed

EQUAL OPPORTUNITY EMPLOYER

Eterneva is an Equal Opportunity Employer.

Eterneva does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age parental status military service or any other characteristic protected by federal state or local law. This position is open to all qualified applicants. Applicants requiring a reasonable accommodation to participate in the hiring process should contact us.

HOW TO APPLY

Interested candidates should submit a resume and a brief cover letter describing their relevant experience. We review all applications and will reach out to candidates selected for an interview.

This is a full-time on-site position located at our facility in Kerrville TX. Employment is at-will. Eterneva participates in E-Verify and will verify the identity and employment eligibility of all new hires as required by federal law.