Omnichannel Lead
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Title:
Omnichannel LeadCompany:
Ipsen LtdAbout Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology Rare Disease and Neuroscience. Supported by nearly 100 years of development experience with global hubs in the U.S. France and the U.K we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration excellence and impact. At Ipsen every individual is empowered to be their true selves grow and thrive alongside the companys success. Join us on our journey towards sustainable growth creating real impact on patients and society!
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Job Description:
About the role
We are looking for an Omnichannel Lead to drive digital and omnichannel transformation across the UK & Ireland. This role will define and deliver a customercentric engagement strategy leveraging data analytics and AI to enhance customer experience and business impact.
You will act as a key link between local and global teams ensuring alignment while delivering innovative insight-driven omnichannel solutions.
Key responsibilities
- Lead omnichannel strategy and digital transformation across UK & Ireland
- Drive customer journey mapping and embed a customerfirst approach
- Use data analytics and AI to generate insights and optimise engagement
- Partner cross-functionally (commercial medical IT global teams) to deliver integrated strategies
- Act as subject matter expert for omnichannel platforms (e.g. Veeva CRM/Vault)
- Design and implement scalable digital solutions and improve capability across teams
- Define KPIs focused on engagement quality and customer value
What were looking for
- Proven experience in omnichannel strategy and execution (journey design channel orchestration)
- Strong data-driven mindset with experience using analytics/AI to inform decisions
- Experience working cross-functionally in a matrix environment
- Hands-on experience with digital/omnichannel platforms (e.g. Veeva)
- Good understanding of the pharmaceutical or healthcare environment and compliance
- Ability to translate strategy into execution and drive adoption
- Extensive experience in digital/omnichannel roles.
Why join us
- Play a key role in shaping digital transformation in a dynamic healthcare environment
- Work at the intersection of strategy data and innovation
- Collaborate with global and cross-functional teams
Why Ipsen
At Ipsen youll be part of a global biopharmaceutical company focused on improving patients lives through innovation and collaboration. Youll have the opportunity to shape digital and omnichannel transformation in a dynamic environment work with diverse crossfunctional and international teams and contribute to delivering meaningful customer and patient impact through cuttingedge data technology and AI.
About Company
Ipsen is a global biopharmaceutical company focused on innovation and specialty care to improve the lives of patients around the world.
