Director, Digital Experience Design

We are looking for aDirectorDigitalExperienceDesignto join our leadership team reporting into the AVP Experience this roleyou will be responsibleto help lead and elevate the design craft and experience strategy to build and scaledigitalfoundations that power high-quality product experiences across mobile web and conversational AIacross our Canadian business lines.

You will bring a strong voice to our team shaping what great looks like and ensuring that craftqualityand outcomesremainat the centre of every experience we ship. You will partnerclosely with Product TechnologyResearch & InsightsMarketing and Data & Analyticsto helpdrive alignment influence decision-making and elevate the role of design as a strategic enabler.

What will you do

• Lead and grow a multidisciplinary design team building a high performing culture grounded in craft accountability and continuous learning.

• Strongdigital-first product mindset pushing forend-to-end digitalexperiences that are intentionally designed for scale accessibility and longevity across all channels.

• Track recordof taking complex products from concept through launch in agile environments withmeasurableuser impact.

• Embed user research and usability practices into agile cycles to ensure experiences are grounded in user needs.

• Champion the adoption of AI-powered designtoolswhile drivingefficiencythrough optimized tooling and streamlined ways of working to elevate the quality and impact of the teams work.

• Proventrack recordscaling design systems across multiple product lines to ensure consistency across all digital touchpoints.

• Work closely with leaders in the Business Product Marketing and Engineering to understand and influence roadmap planning and target outcomes.

• Navigate a matrixed organization with confidence building strong relationships and influencing without authority across producttechnologyand business partners.

• Translate design outcomes into measurable business impact communicatevalue clearly to senior stakeholders.

• Buildand leadahigh-performingdesignteamand culture for Sun LifeCanada throughsettingclearexpectations coaching mentorship.

• Provide thought leadership in digital experience by staying ahead ofemergingtrends responsibly exploringnew technologies and translating insights intostrategic opportunities.

What do you need to succeed

• 10 years experience with a proven track record designing and shipping complex digital product experiences with deep UX/UI craft and design credibility.

• Experience leading multidisciplinary design teams in agile product led organizations.

• Strong cross functional leadership skills with the ability to influence at all levels in a matrix environment.

• Experience working in regulated industries such as financial services or healthcare is a strong asset.

• Proficiency in modern design tools and experience scaling design systems across product lines.

• A track record of building and developing high performing teams.

• Strong communication and storytelling skills;leveraging prototypes narrative and evidence to move product and business conversations forward.

• Comfortable with ambiguity and creating clarity and structure in undefined spaces and team your team along with you.

• A champion of AI-powered design tool and workflows. You actively explore how AI can elevate the quality speed and impact of your teams work.

• Post-secondary education in Human Centered Design Interaction Design Computer Science Graphic Design or related discipline or equivalent combination of education and experience.

Whats in it for you

• Being a member of the Sun Life family a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

• Being part of our transformation journey to better meet the health wealth and protection needs of our clients.

• Competitive salary and bonus structure influenced by market range data.

• Flexible Benefits from the day you join to meet the needs of you and your family.

• Pensionstockand savings programs to help build and enhance your future financial security.