Associate Manager, Business Applications (Remote)
San Jose, CA - USA
Job Summary
As an Associate Manager Business Applications you will drive the systems (Salesforce) that power commercial this role you will lead and contribute to critical platforms and integrations that keep teams connected and performing at their best. If you enjoy balancing hands-on technical execution with team leadership this is your opportunity to make a measurable impact in a fast-paced enterprise environment.
What You Will Do
- Lead coach and develop a team of Business and Platform Analysts setting clear priorities workload distribution and delivery expectations
- Manage end-to-end incident response by serving as escalation lead resolving high-impact production issues within defined service levels
- Execute and oversee user acceptance testing (UAT) including test script creation defect tracking and release validation
- Troubleshoot and resolve complex issues across Salesforce mobile applications CPQ systems and integrations
- Prioritize and execute work across incidents enhancements administrative tasks and production support to meet delivery timelines
- Participate in on-call rotation to restore service during critical incidents and ensure continuity of operations
- Maintain and improve documentation standard operating procedures and knowledge base to support consistent delivery
- Identify and implement process improvements that increase delivery efficiency release quality and operational predictability
What You Will Need
Required
- Bachelors degree
- Minimum 6 years of experience supporting Salesforce or enterprise CRM platforms
- Experience in incident management system enhancements and release cycles in enterprise applications
Preferred
- Minimum 2 years of people management or team leadership experience
- Experience working within the medical-technology (med-tech) space
- Experience supporting healthcare CRM and integrated to mobile applications such as CPQ SAP or ServiceMax
- Experience working in large matrixed or regulated enterprise environments
- Salesforce or related platform certification
United States of America Pay Ranges:
- USN: $102600 - $171000 USD Annual
- US5: $107700 - $179600 USD Annual
- US10: $112900 - $188100 USD Annual
- US15: $118000 - $196600 USD Annual
- US20: $123100 - $205200 USD Annual
- US30: $133400 - $222300 USD Annual
Required Experience:
Manager
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more