General Manager

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The General Manager (GM) serves as the senior leader responsible for the overall performance strategic direction and operational delivery of an assigned MV Transportation location. This role ensures that contractual obligations are met service quality consistently exceeds client expectations and organizational standards are upheld across all functional areas. The GM sets the tone for safety operational excellence employee engagement and financial stewardship while cultivating a strong partnership with the contracting agency and community stakeholders.

Key Responsibilities

Strategic & Operational Leadership

• Provide executive oversight of all service delivery functions establishing performance goals standards and longrange operational plans.
• Direct daytoday operations to ensure reliable compliant and customerfocused transportation services.
• Lead crossdepartmental coordination ensuring maintenance safety scheduling dispatch and training programs operate cohesively and efficiently.

Client & Stakeholder Engagement

• Serve as the primary liaison with the contracting agency proactively addressing issues opportunities and service outcomes.
• Represent MV Transportation in community agency and partner meetings promoting a collaborative working relationship.

People Leadership & Organizational Development

• Build and develop a strong leadership team by selecting coaching and evaluating managers and frontline supervisors.
• Direct oversight and supervision of departments leaders across all functional areas including but not limited to call center operations maintenance safety and finance.
• Foster a culture of accountability employee recognition and continuous improvement.
• Oversee labor relations activities including union interactions contract adherence and dispute resolution.

Safety Compliance & Quality Assurance

• Champion a safetyfirst environment and ensure compliance with all DOT FTA contractual and internal policies.
• Monitor and evaluate training programs audits and incident trends to guide corrective actions and riskreduction strategies.

Financial & Performance Management

• Develop and manage the annual operating budget ensuring financial priorities align with service goals.
• Review key performance metrics and operational reports on a routine basis implementing datadriven strategies to optimize performance.
• Ensure timely reporting variance analysis and action planning to maintain financial and operational health.

Continuous Improvement & Innovation

• Identify opportunities to enhance service reliability operational efficiency and customer satisfaction.
• Lead initiatives aimed at modernizing processes upgrading technology usage and improving organizational capabilities.

Talent Requirements:

• College degree or equivalent business management experience.
• Management experience required.
• Must havea minimum of (5) fiveyears ofcomprehensive experience in operations management and a combination of (7) seven years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
• Must have labor/union(s) negations/expenses expertise.
• Must have a full understanding of dispatch scheduling driver recruitment and safety DOT and FTA compliance.
• MS Office strong analytical skills strong written and verbal communication skills and high degree of multi-tasking skills.
• Additional duties/responsibilitiesbased upon individual contract requirements.

Starting Salary Range: $170000 - $200000

Healthcare Benefits: PPO Medical Medical HSA Prescription Dental Vision (spouse and dependent children) Telemedicine FSA Life AD&D Group Accident LTD STD EAP Critical Illness Hospital Indemnity Substance Abuse Professionals programming

Retirement Benefits: 401k

Paid Time Off: year 0 - 3 3.08 bi-weekly accrual w/80 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex physical or mental disability veteran or military status genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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