Visa Consultant

Position Overview:

We are looking for a Visa Consultant based in San Francisco to support customers with visa applications passport processing and travel document services.

This role involves customer service visa processing document preparation and communication with clients and internal teams ensuring applications are handled accurately efficiently and within required timelines. The consultant will guide customers through travel document requirements provide updates throughout the process and support clients with tailored solutions based on their travel needs.

The successful candidate will manage customer requests maintain accurate records monitor application progress and support operational processes while delivering a high level of customer service and professionalism.

This role is ideal for someone with strong communication skills attention to detail organizational ability and experience in customer service travel hospitality retail or immigration support looking to work in a fast-paced client-focused environment.

Duties And Responsibilities:

• Provides a high level of service to customers; provides detailed information on available services that align with requirements assisting the customer in making informed decisions. Analyzes customer requests and makes recommendations based on specific travel needs ensuring realistic expectations that promote a dedicated customer base.
• Takes ownership of process and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs works collaboratively across departments in order to instill customer confidence and build loyalty. Proactively engages with customers providing updates following up and informing them of any status changes.
• Stays abreast of all product/service enhancements system updates and changes to requirements; become specialized in Visa and Passport processing; maximizing efficiencies and productivity.
• Understands travel document requirements; utilizes tools and resources to ensure efficient and timely processing. Promotes best practices and quality control follows policies and procedures and upholds standards of work to ensure compliance.
• Maintains customer records in proprietary database utilizing system functionality to ensure accurate submission of data that maximizes productivity. Monitors own work and maintains updated customer profile through timely submission of notes support documentation and communications.
• Provides customer service and uses sales techniques to retain customers; educates customers about added-value products that may benefit them.
• Excels in a fast-paced dynamic work environment. Perform multiple tasks and navigate systems simultaneously.
• Represents our values and high level of professionalism through consistently adhering to CIBTs Customer Commitment Standards of Work teamwork and strives to meet department and personal performance measures.
• Other duties as assigned.

Competencies:

The following competencies have been identified as critical for success in the role and will be referred to during the assessment feedback and evaluation process.

• Teamwork: working with people
• Communication: presenting and communicating information
• Problem solving: analysing writing and reporting suggesting resolutions understanding clients needs
• Organizing and Executing: delivering results and meeting customer expectations planning and organizing
• Initiative: taking ownership of customer relationship seeking information taking timely action
• Adapting and Coping: adapting and responding to change coping with pressures and setbacks
• Expertise: learning our systems products and process staying abreast of regulatory changes

Education / Training And Experience:

• BA/BS or Associates Degree and two years experience or equivalent combination
• Highly desirable: experience in high-end retail travel hospitality or embassy/consulate relations and foreign language

Knowledge Skills Abilities:

• Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language
• Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit
• Ability to problem solve; analyse information and apply expertise and provide solutions
• Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role
• Proficiency with computer software aptitude for learning new programs and commitment to data integrity

Working Conditions

• Office environment: exposure to computer screens working closely with others in an open office environment

Physical Demands:

• Visual acuity; ability to view computer screen for full shift approximately eight hours
• Sitting for extended period of time
• Manual dexterity for operating a computer keyboard and mouse
• Speaking for operating a phone with ability to convey detailed information accurately and clearly
• Walking (15% of the day)
• Light lifting (no more than 25 pounds)

This position description reflects managements assignment of essential functions; nothing in this description restricts managements right to assign or reassign duties and responsibilities to this position at any time.

Compensation & Benefits:

• Hourly Rate: $22 - $24 (depending on geographic region internal equity job-related knowledge skills and experience among other factors)
• Medical Dental and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance Short-Term Disability and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Paid Parental Leave
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Commuter Benefit Subsidy
• Employee Recognition Programs
• Referral Bonus Opportunities

About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1400 expert immigration and visa professionals attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.

EEOC

As part of our dedication to the diversity of our workforce CIBT is committed to Equal Employment Opportunity without regard for race color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion.

Required Experience:

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