Ethics & Compliance – Compliance Resource Center Specialist

A career in Ethics & Compliance (E&C) within Business Servicesprovidesthe opportunity to advance and fosterintegritybaseddecision makingand conduct across PwC. The Compliance Resource Center (CRC) plays a critical role in promoting and monitoring adherence to applicable external laws and regulations as well as internal policies and procedures helping to manage PwCs regulatory litigation and reputational risk.

As part of this team you will help support PwC partners employees third parties and candidates by deliveringhighqualityguidanceaccurateinformation and professional service across a wide range ofethicscomplianceandindependencetopics.

To really stand out and help make PwC fit for the future in a constantly changing world each of us needs to be apurposeledandvaluesdrivenprofessional. PwCs global leadership framework The PwC Professional provides transparency on the skills needed to be successfulgrownow and in the future.

As a CRC Specialist you will work as part of a team of problem solvers applying judgment technology andcustomerfocusedthinking to help resolve complex and sometimes ambiguous inquiries.

Key Responsibilities

• Answering calls emails chats andself-servicetickets from PwC partners employeesthird parties candidates and new hires to provide guidance andassistancerelated to Ethics & Compliance topics including personal independence regulatory compliance and other areas supported by internal policies knowledge base documentation and systems.

• Supporting users across multiple platforms and tools including investment portfolio systems automated investment recording systems learning and development platforms CPA licensing and CPE compliance systems.

• LeveragingAIenabledtools digital knowledge repositories andautomation supportedworkflows to research inquiries analyze information and delivertimelyandaccurateresponsesin accordance withfirm standards.

• Applying structuredproblemsolvingandcriticalthinkingskills to evaluatenonstandardor complex requests determineappropriate guidance andidentifywhen escalation is.

• Using strong judgment and attention to detail toprovideresponsesthatareaccurate compliant and clearly communicated.

• Communicating professionally and empathetically adapting messaging style to the needs of different audiences and situations.

• Identifyingopportunities for process improvements efficiencies and serviceenhancements including responsible use of new or emerging technologies such as AI.

• Handling sensitive and confidential information responsibly andin accordance withPwC policies.

• Promoting an atmosphere of trust professionalism integrity and confidentiality in all interactions.

• Upholding PwCs Code of Conduct policiesandculture of ethicsandcomplianceat all times.

Required Skills

• Strong customer service orientation with the ability to deliver clearaccurate empathetic and professional guidance in afastpacedservice environment.

• Demonstratedproblemsolving analytical andcriticalthinkingskills including the ability to bring structure and clarity to unstructured or complex inquiries.

• Familiarity withAIenabledtools or technologies and the ability to apply them responsibly to improve efficiency and service quality.

• Willingness and ability to learn adapt to and responsibly use emerging technologies including AI in a regulated andconfidentialitydrivenenvironment.

• Proven ability to communicate clearly and professionally both orally and in writing with strong attention to accuracy tone and clarity.

• Excellent attention to detail and commitment tohighqualitywork.

• Ability to understand and apply PwCs Ethics & Compliance requirements including personal independence and regulatory compliance policies.

• Ticketing system or contact center experience is a plus.

• Knowledge of US Argentinaand Mexicofinancial products is a plus.

• Fluent in English and Spanish; strong bilingual communication skills.

Skills You Will Develop in This Role

• Indepthknowledge of PwC US independence policies Ethics & Compliance operating processes and CRC functional areas.

• Professional handling of sensitive and confidential information.

• Advanced written and verbal communication skills including explaining complex policy concepts clearly to diverse audiences.

• Experience usingAIsupportedcompliance and service delivery tools.

• Ability to assess issuesanticipatepotential roadblocks and escalate appropriately andtimely.

• Strong service mindset combined with sound judgment and compliance awareness.

• Identification and implementation of efficiency enhancements and continuous improvement opportunities.

Required Professional Background

• Students or graduates in Translation Linguistics Law International Studies Accounting Economics Political Sciences Management or related fields with an interest in developing a career in Ethics & Compliance.

• At least 1 year of relevant work experience (contact center customer servicelanguagefocused or ticketing system experience is a strong plus).

• Strong written language skills including the ability to interpret contextualize and accurately conveypolicybasedor technical information.

• Availability to work according toUSschedule (EST time zoneUSholidaycalendar).

Additional application instructions

• Understand the importance of have a correct information management

• Knowledge of Information Security and Data Protection

• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability;neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.