Print Category Operation

Description -

Key Responsibilities

• Business Operations & Performance Analytics
  Provide operational support for Print Category business reviews by collecting analyzing and tracking key performance indicators including SI/ST/SO shipments revenue and inventory (WOS). Prepare and publish regular weekly monthly and quarterly tracking reports to support management decision-making.

• Pricing & System Support
  Serve as a key support role for the Pricing system responsible for maintaining product information suggested pricing and approval matrices. Create price adjustment (26R) codes upon request and coordinate with cross-functional teams to improve pricing processes and system effectiveness.

• Program Demo & Competitive Management
  Manage daily Demo pool operations including demo loan approvals extensions returns and damage handling. Own the Mystery Shopper program execution and reporting. Conduct China competitive sales and inventory analysis and support Printing Business Review meetings and related business initiatives

Job Summary
This role is responsible for executing and continuously improving sales cycle operational processes collaborating with stakeholders and maintaining comprehensive process documentation while ensuring compliance. The role conducts in-depth data analysis to identify improvement opportunities generates reports for senior management and prioritizes customer satisfaction. The role develops subject matter expertise mitigates operational risks and provides guidance to junior team members for effective operation.

Responsibilities
Drives multiple complex operational processes throughout the entire sales cycle such as configuration & quote deal coordination bid management margin analysis Customer Resource Management revenue recognition invoicing or organizational sales reporting.
Collaborates closely with various stakeholders including senior management cross-functional teams and external partners to ensure processes support overall business objectives.
Maintains and updates comprehensive process documentation including standard operating procedures (SOPs) and ensures adherence to governance and compliance standards.
Conducts in-depth data analysis leveraging analytical tools and techniques to identify trends root causes and areas for process improvement.
Generates reports on process performance communicates findings and recommendations to senior management and presents complex data effectively.
Prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements.
Develops and maintains subject matter expertise in relevant areas staying updated on industry trends and best practices.
Identifies and mitigates risks associated with operational processes developing strategies to minimize potential disruptions.
Addresses and resolves complex operational issues escalations and challenges promptly minimizing business disruptions.
Provides guidance to junior team members fostering their development and ensuring that the team operates effectively.

Education & Experience Recommended
Four-year or Graduate Degree in Sales Marketing Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience preferably in sales operations management project management process improvement or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
Certified Sales Operations Professional (CSOP)

Knowledge & Skills
Accounting
Agile Methodology
Auditing
Automation
Business Operations
Business Process
Business Requirements
Change Management
Continuous Improvement Process
Data Analysis
Finance
Key Performance Indicators (KPIs)
Lean Manufacturing
Lean Six Sigma
Process Improvement
Project Management
SAP Applications
Six Sigma Methodology
Supply Chain
Workflow Management

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal