Technical Integration Division Manager

The Technical Integration Division Manager plays a key role in ensuring that the contracts IT services and solutions are delivered effectively efficiently and in compliance with service level agreements. Additionally the TID manager is responsible for the maintenance and operations of critical biometrics and device software leveraged by multiple primary applications. The role bridges program management technical execution and customer liaison with accountability for day-to-day operations. Some of the areas the candidate will be responsible for are service delivery and performance management customer and stakeholder engagement incident management continuous improvement successful software delivery modernization and people management activities.

**This position REQUIRES the candidate to be in Ashburn VA twice a week**

Primary Tasks:

• Oversee day-to-day Tier 2 operations to ensure timely resolution of SNOW tickets in compliance with SLAs.

• Coordinate with Tier 1 IT help desk to expand the existing KBA library to enable Tier 1 to resolve issues without the need to escalate.

• Coordinate with application teams to ensure Tier 2 operations has the knowledge and/or resources to resolve more than 90% of SNOW tickets escalated from Tier 1.

• Coordinate with architecture team and Leidos CTO to implement AI solutions that facilitate faster resolution of production issues or identification of trends to enable proactive actions that prevent production issues.

• Utilize agile and DevOps best practices to maintain and modernize production monitoring tools.

• Utilize agile and DevOps best practices to maintain and modernize biometric and device services utilized by primary applications for traveler vetting.

• Oversee vulnerability remediation monthly image updates and framework version upgrades.

• Deliver operational performance reports risk assessments and recommendations for service improvements.

• Proactively manage customer expectations and maintain strong trust-based client relationships.

• Supervise and coordinate technical staff ensuring alignment of resources to mission priorities.

• Contribute to contract deliverables performance reviews and reporting requirements.

• Support development of the programs strategic roadmap and long-term operations and sustainment modernization initiatives.

• Identify opportunities to enhance IT services though automation cloud-native capabilities and operational best practices

Basic Qualifications

• Bachelors degree in Information Technology Computer Science Engineering or related field and 8 years of related experience or Masters with 8 years of related experience

• 8 years if IT operations management with 4 years supporting IT operations in a cloud-based environment

• Experience with ITIL based service management incident/problem/change/configuration processes

• 3 years of experience leading Agile software development teams utilizing Scrum methodology

• Demonstrated ability to manage and coordinate across multiple functional technical teams in high-availability environments

• Excellent communication and stakeholder engagement skills

• Must be able to maintain and obtain a CBP Background Investigation prior to start

• Must be a US citizen

Preferred Qualifications

• PMP or equivalent project management certification

• ITIL v4 certification

• Prior experience supporting DoD DHS or Civilian agencies

• Experience utilizing AI to improve production monitoring and take proactive measures to avoid a production issue

• Existing CBP clearance

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.