Global Internal Communication Expert

Global Internal Communication Expert

About Us

Nu is one of the largest digital financial platforms in the world with more than 127 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional pagehttps:// the role

The Global Internal Communications Senior Expert is a strategic enterprise partner responsible for crafting internal narratives and driving employee engagement. This individual provides internal comms plans and execution for large-scale organizational transformations and respective campaigns and manages highly complex ambiguous initiatives that align the global workforce with Nubanks long-term business goals.

Youll be responsible for

Strategic Narrative & Global Business Partnership

• Enterprise Narrative: Define and evolve the organizations narratives and content in general to drive strategic alignment across all regions (Brazil Mexico Colombia) and understanding of our company priorities strategy and performance.
• Strategic Advisory: Act as a master consultant for senior executives and Global Business Units (BUs) providing coaching on effective communication strategies for high-stakes business initiatives.
• Internal/External Alignment: Partner with the Global Corporate Communications leadership to ensure a consistent voice and messaging across all global communication channels internally and externally.
• Long-Term Vision: Contribute to the functions long-term vision by building communication solutions that support mid-to-long-term strategic horizons.

Change Management & Problem Solving

• Large-Scale Transformation: Architect and oversee the execution of communication strategies for complex organizational changes such as restructures leadership shifts or global policy changes.
• Crisis & Issue Management: Lead internal crisis communication protocols to protect company reputation and guide employees through high-pressure situations.
• Strategic Problem Solving: Uncover root causes of communication gaps affecting multiple business units and develop innovative scalable solutions to mitigate future risks.

Channel Excellence & Governance

• Global Standards: Establish global benchmarks for multi-channel content excellence ensuring that internal platforms (Confluence Slack newsletter digital signage) serve as effective tools for comms of our business objectives.
• Metric Frameworks: Define and manage global KPIs and OKRs to assess the effectiveness of communication initiatives providing data-backed reports to senior management.
• Content Innovation: Oversee the creation of compelling high-level content including executive speeches presentations and strategic messaging for global town halls and rituals.

Leadership & Influence

• Stakeholder Strategy: Navigate effectively in a multi-regional environment to influence senior stakeholder engagement and secure support for global internal comms initiatives.

We are looking for a person who has

• Deep Experience: Extensive track record in corporate or internal communications within a high-growth global technology consumer or financial services environment.
• Communication Mastery: Exceptional written and verbal communication skills. The ability to work effectively across different cultures and business realities is essential.
• Strategic Acumen: Expert-level ability to leverage business drivers and industry trends to propose data-backed strategic internal comms actions.

Location for this opportunity

• Palo Alto United States

Our Benefits

• Total compensation includes base salary RSUs and benefits. Base salary range: $195840 $293760
• Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• 401K
• Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package if applicable.

Work Model for this Role

• Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit how we build technology at Nubank:

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