Executive Director of Clinical Healthcare Operations

Who We Are

Enterprise Management Solutions LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations financial infrastructure and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships optimizing operations and maintaining compliance across multiple industries including behavioral health primary care real estate supportive housing and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

Website: Were Looking For

We are seeking a Full-Time Executive Director of Clinical Healthcare Operations to provide executive-level operational leadership and oversight for the Clinical Healthcare & Behavioral Health Portfolio. This role is ideal for an experienced healthcare operations leader with strong knowledge of behavioral health operations compliance readiness staffing coordination documentation accountability billing readiness workflow management performance reporting and multi-program leadership.

What Youll Do

• Oversee day-to-day operational execution across assigned healthcare and behavioral health programs
• Ensure operational consistency workflow accountability and service delivery standards across all assigned entities
• Implement operational directives issued by enterprise leadership and the Chief Operating Officer
• Coordinate communication between program leadership administrative teams compliance personnel billing departments and executive leadership
• Monitor operational workflows and implement process improvements to strengthen efficiency accountability and performance
• Supervise assigned program leaders operational managers supervisors coordinators and administrative staff
• Monitor staffing plans operational coverage scheduling coordination and workforce accountability
• Support recruitment onboarding coordination staff development and leadership coaching initiatives
• Address operational performance concerns and support corrective action planning when necessary
• Coordinate operational support systems for outpatient mental health psychiatric rehabilitation Behavioral Health Home primary care pharmacy and laboratory operations
• Monitor scheduling workflows intake coordination referrals patient access follow-up procedures and continuity of care processes
• Support coordination between clinical leadership and operational teams to ensure effective service delivery
• Support regulatory readiness efforts for audits inspections accreditation reviews licensing reviews and payer evaluations
• Monitor documentation accountability staff training compliance credentialing coordination and operational controls
• Assist with corrective action plans compliance initiatives and operational readiness activities
• Monitor workflows affecting billing readiness documentation completionauthorizations eligibility verification and service reporting
• Coordinate with billing credentialing and administrative support teams regarding operational barriers affecting reimbursement
• Track operational issues contributing to delayed documentation billing deficiencies or revenue-cycle concerns
• Monitor operational performance indicators including staffing efficiency productivity census utilization and workflow performance
• Support budget planning operational forecasting staffing coordination and service line performance reviews
• Prepare operational reports workflow updates performance summaries and executive reporting materials
• Assist with operational planning for new healthcare and behavioral health programs service lines and expansion initiatives
• Support stabilization and restructuring efforts for underperforming or developing programs
• Provide regular operational updates to the Chief Operating Officer regarding staffing compliance concerns operational risks program performance service delivery issues and organizational needs
• Facilitate meetings with program leaders operational teams compliance personnel billing support and administrative staff
• Coordinate with HR finance compliance IT administration billing credentialing and property management teams regarding operational priorities
• Monitor operational risks involving staffing compliance billing readiness documentation accountability patient access licensure audits financial controls and service delivery
• Escalate urgent operational financial compliance staffing or patient safety concerns to executive leadership immediately
• Support crisis response coordination continuity planning and operational recovery efforts during staffing shortages inspections service disruptions or emergency situations

Work Schedule

Monday through Friday 8:00 AM 5:00 PM 40 hours per week. Scheduling needs may vary based on business demands audits inspections staffing concerns program deadlines urgent compliance matters patient care issues and service delivery requirements. Evening weekend or emergency operational availability may be required as necessary.

Travel Requirements

• Approximately 50% travel required
• Company vehicle provided
• No additional travel compensation provided

Education Certifications & Qualifications

• Masters degree required in Healthcare Administration Business Administration Public Health Social Work Counseling Psychology Human Services Administration Behavioral Health Administration Nursing Administration or a closely related field
• Valid drivers license required
• Proven leadership experience in healthcare behavioral health human services outpatient clinical operations psychiatric rehabilitation primary care operations or a related regulated service environment
• Demonstrated experience managing program operations staff accountability documentation standards compliance workflows audits performance expectations and service delivery systems
• Strong understanding of healthcare operations documentation readiness regulatory expectations credentialing coordination billing readiness staffing models internal reporting and performance monitoring
• Proven ability to lead multiple programs departments or locations while maintaining compliance quality accountability and operational discipline
• Strong written and verbal communication skills
• Strong organizational problem-solving leadership and follow-through skills
• Ability to manage confidential information with professionalism and discretion
• Ability to work independently while remaining aligned with C-suite direction
• Ability to manage competing priorities urgent deadlines and complex operational issues
• Strong ability to build systems standardize workflows and improve accountability
• Minimum of 5 years of progressive healthcare behavioral health human services or clinical operations experience strongly preferred
• Minimum of 3 years of supervisory management or program leadership experience strongly preferred
• Experience working with outpatient behavioral health OMHC PRP Behavioral Health Home primary care pharmacy laboratory or integrated healthcare programs preferred
• Experience with CARF Joint Commission state licensing Medicaid Medicare payer audits or similar regulatory/accreditation environments preferred
• Experience with EHR systems billing workflows credentialing systems authorization tracking and documentation audits preferred
• Experience managing multi-site or multi-entity operations preferred
• Experience creating operational policies workflows reports dashboards and corrective action plans preferred
• Any applicable professional healthcare behavioral health or administrative licensure must be maintained in good standing if required for the individuals professional background or assigned operational responsibilities
• Must maintain compliance with all organizational regulatory credentialing and training requirements applicable to assigned programs and operational oversight responsibilities

Working Conditions

• Work may occur in administrative offices healthcare program sites outpatient clinics and other assigned locations
• Must be able to work in a fast-paced regulated healthcare environment
• Must be able to manage urgent issues competing priorities and sensitive information
• May require occasional evening weekend or urgent availability depending on operational needs
• Must be able to travel between assigned locations as required
• Must maintain professionalism when interacting with staff clients patients families regulators vendors payers and executive leadership

Physical Demands

• Ability to travel between program sites administrative offices partner locations meetings inspections and other business-related locations as required
• Ability to manage urgent issues competing priorities and operational deadlines in a fast-paced healthcare environment
• Ability to maintain professionalism when interacting with staff clients patients families regulators vendors payers and executive leadership
• Ability to review reports documentation audits schedules operational records and compliance-related materials
• Ability to work occasional evening weekend or urgent operational hours depending on operational needs

Why Work With American Homestays

• Competitive hourly compensation
• Stable full-time W-2 employment
• Executive-level leadership opportunity within a growing organization
• Opportunity to oversee multiple healthcare and behavioral health programs
• Mission-driven operational environment supporting health and human services organizations
• Collaborative leadership culture with opportunities to strengthen systems workflows and organizational performance

How to Apply

Qualified candidates are invited to submit their resume and qualifications for consideration.

HR: ext. 10

Email:

Website: Process

Applications are reviewed on a rolling basis. Qualified candidates may be contacted for interviews and further evaluation.

Disclaimers

The statements in this job description outline the core duties and expectations of the role but are not all-inclusive. Responsibilities may evolve to meet operational needs. Any updates or changes will be communicated accordingly.

Required Experience:

Director