Field Service Engineer Pathology

Job Description

Every day Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent you will work at a variety of labs so having an appetite for continuously learning about new instruments software and consumables is key. Applying your communication skills creativity and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are key to building customer success.

You will be responsible for supporting our customers with on-site installation preventive maintenance and repair of Agilent Cellular Analysis instruments.

Our product lines include hardware software networking products and operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repair services.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.

• Delivers (does not design) fully integrated solutions which may include peripherals communications operating systems and applications software.

• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support Sales Marketing and R&D to provide solutions to customers.

• May have knowledge of third-party products.

• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

• May train other field engineers or customers.

• May qualify leads.

Requirements may include but are not limited to proof of identification proof of certification to perform the work required customer health and safety requirements etc. Must be able to lift 60 lbs.

Territory Coverage

• The ideal candidate will reside in the Phoenix AZ metro area.

• The position requires an active drivers license.

• Company Vehicle Program: Vehicle mileage reimbursement is eligible for this territory.

• Territory: AZ NM covering NV UT and Los Angeles as needed.

• Overnight Travel 50% and could include weekend work overtime and overnight travel as needed. One week out of the month you will not be in Phoenix area.

Job Requirement:

Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access unless prohibited by law. These requirements vary by customer/vendor and may include but are not limited to post-employment background checks various forms of drug testing vaccinations fingerprinting proof of valid identification and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position.

Qualifications

• Bachelors Masters or other university-level degrees within the science field -- e.g. biochemistry biotechnology or similar-- are highly preferred; may consider applicants with an equivalent combination of education training and experience

• 4 years of experience working with analytical instrumentation ideally including repair maintenance and/or troubleshooting

• Ability to solve high-impact problems related to product availability; typically system/ solution-focused

• Excellent verbal and written communication skills

• Strong customerrelationship-buildingskills are essential

• Ability to travel 80% of the time

• A valid drivers license is required for this position

Preferred Qualification

• Experience or expertise with Pathology handling equipment specifically IHC instrumentation

• Experience in Medical Diagnostics would be ideal

• Familiarity with functioning within the service standards of ISO 13485

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least May 12 2026 or until the job is no longer the US this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support