Sales Operations Process Leader

Lennox (NYSE: LII) driven by 130 years of HVAC and refrigeration success provides our residential and commercial customers with industry-leading climate-control Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

Lennox Commercial HVAC is building a modern Revenue Operations capability to support a complex national sales organization spanning direct accounts contractors engineering firms and channel partners. This role will play a key leadership role in modernizing commercial operations acrossprocess systems analytics and governance including major initiatives related to CRM transformation forecasting pipeline management and operating cadence. This is a high-visibility opportunity for a builder who wants to shape scalable commercial capabilities and influence how revenue operations evolve across the organization.

Mission

Lead and operationalize the systems and processes that govern sales pursuit processes pipeline management and forecasting while driving CRM strategy evaluation and implementation across sales and service.Partner with the Sales Enablement & Training Team to guide change.

Role Positioning

• Functional owner for Sales Operations within Revenue Operations
• Leads enterprise initiatives through influence across Sales IT Finance and external partners
• Operates with significant autonomy and visibility across leadership stakeholders
• Player-coach responsible for delivering outcomes while coordinating cross-functional resources

Scope of Responsibility

Sales Process & Pipeline Management

• Define and operationalize scalableend-to-end sales process (leadopportunitycloseshipmentservice)
• Establish pipeline governance standards inspection cadence and forecasting discipline
• Build consistent operating cadence and performance visibility across sales leadership
• Drive account coverage and activity planning frameworks
• Define use and prioritize use cases for automation through Artificial Intelligence

Forecasting & Commercial Visibility

• Modernize forecasting and pipeline management capabilities across a complex commercial organization
• Improve forecast accuracy and visibility through structured process and analytics
• Develop scalable KPI frameworks and reporting standards

CRM Strategy & Transformation

• Serve as the Business Product Owner for theenterprise CRM modernization initiative acrosssales and service;currently on SAP C4C V1
• Drive platform evaluation future-state process design implementation strategytestingmigrationcutoverand adoptionstrategy
• Define business requirements workflow design reporting structure andongoingprioritization
• Partner with IT and external vendors to implement scalable solutions

Operating Model

• Lead through influence across Sales Finance IT and Revenue Operations
• Coordinate offshore resources supporting analytics reporting and administration
• Define and prioritize work delivered by IT and external partners
• Establish scalable foundations to support future organizational growth

Key KPIs

• Seller productivity
• Pipeline coverage and conversion
• Forecast accuracy
• CRM adoption and data quality
• Sales cycle time

• Bachelors degree in business Finance Accounting HR or a related discipline (or equivalent experience)
• 8-12 years in Sales Operations Revenue Operations Commercial Operations or related functions
• Experience leading CRM transformation and change management initiatives
• Familiarity with enterprise-grade CRM software suites (Salesforce SAP Oracle Microsoft etc.)
• Strong forecasting pipeline management and operating cadenceexpertise
• Systems thinker with the ability to connect processes data analytics and tools
• Ability to influence senior stakeholders without direct authority
• Comfortable operating in evolving and ambiguous environments

What Success Looks Like (1218 months)

• CRM modernization initiative launched and is gaining adoption
• Improved forecast accuracy and pipeline discipline
• Standardized operating cadence and sales process governance
• Clearer visibility into commercial performance and growth opportunities

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $101600 to $133350 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

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