Director, Vendor Management & Planning

Job Description Summary

Job Description

Major Accountabilities

• Manage the relationship and entire book of business with group of strategic vendor accounts serving as the single point of contact for large-scale partnerships vendor business reviews and strategic discussions
• Lead across a high volume of vendors with specific focus on unique rare disease programs (Alternate Sites of Care Travel Support Clinical/In-Home Lab Support etc.)
• Shape programs for products that are primarily accessed through Buy & Bill channel and covered through Medical benefit
• Maintain vendor profiles key contacts issue logs scorecards account spend as well as a clear understanding of strategic roadmaps and capabilities of currently contracted vendors to identify and recommend future NPS business use case and continuous improvement opportunities
• Build and manage prioritized NPS roadmap with vendor outlining enterprise and program-level milestones deliverables and interdependencies
• Support building business cases for NPS vendor selection effectiveness or transition including cost / impact analysis
• Support NPS innovation scans and program strategic evolution by internally gathering and aligning on business requirements and consulting with NPS Strategy team to facilitate new vendor / capability onboarding
• Partner with NPS stakeholders Procurement and Contracting to provide business requirements and context for RFPs vendor onboarding pricing negotiations SLA / KPI alignment and contract execution
• Identify assess and mitigate potential NPS business risks that may arise through vendor onboarding ongoing engagement or performance
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes
• Collaborate with NPS Disease Area & Product Data & Analytics Product and Portfolio Strategy & Lifecycle Management for cross-functional business and performance reviews and facilitate all cadenced vendor performance / roadmap reviews

Education (minimum/desirable):

• Bachelor of Science degree required
• Advanced degree (MS or MBA) preferred

Experience:

• 7 years of healthcare system or vendor management experience including direct pharmaceutical experience in patient services
• 4 years of account management experience
• Significant experience in vendor onboarding management and transitions including all aspects of developing strategy and design to execution
• Strong matrix-leadership planning organization communication and problem-solving skills
• Proven ability to collaborate cross-functionally within and across internal functions
• Demonstrated experience analyzing complex situations and processes effectively integrating and synthesizing the data to form a complete cohesive picture
• Demonstrated ability to synthesize information to develop recommendations with ability to persuade / influence organizational pursuit of recommended path
• Customer focused with ability to develop long-term relationships with stakeholders and gain their trust and respect.
• The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.

The pay range for this position at commencement of employment is expected to be between$185500 and 344500.00/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

Skills Desired