Manager, End User Computing (EUC)Workplace Solutions

Application deadline: May 22 2026

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position:Manager End User Computing (EUC)/Workplace Solutions

Employment Type:Permanent

Compensation Details:

• Mgr Technology Delivery 19 (Manager): Salaries typically range from $112006 to $149341 annually based on qualifications and experiences plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment with a current requirement of three in-office days per week (subject to change).

• This role can be performed from EDCs headquarters in Ottawa.

• Relocation assistance is available for eligible candidates.
  

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package work-life balance & the opportunity to help make Canada and the world better through trade.

• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options 3 to 4 weeks paid vacation a corporate closure period summer early Fridays & no meeting Fridays.

• Professional Development: Take advantage of our continuous learning opportunities including training programs workshops and language training.

• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas strengths & backgrounds to succeed.

• Wellness Programs: Access to wellness initiatives mental health support and fitness programs to keep you healthy and happy.

• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team and Job Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define execute and sustain the integrated technology target state target data model and technology operations required to enable EDCs 2030 business transformation.

• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.

• Keep pace with industry trends and emerging technologies ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.

• Lead and ensure integrated digital data infrastructure and cybersecurity implementations to create excellent customer user and employee experiences.

The Manager End User Computing (EUC)/Workplace Solutions is responsible for the end-to-end strategy delivery and operational excellence of enterprise end user technologies. This includes laptops peripherals mobility endpoint management and core user-facing productivity services that enable a secure modern and frictionless employee experience.

This role combines people leadership service ownership and strategic execution ensuring EUC services are reliable scalable cost effective and aligned with business needs security standards and digital workplace priorities.

What you will be doing:

EUC Strategy & Service Ownership:

• Own the EUC service portfolio including endpoint devices operating systems endpoint management platforms (e.g. Intune) peripherals and related lifecycle services.

• Define and execute the EUC roadmap aligning with enterprise digital workplace security and employee experience strategies.

• Balance user experience cost optimization and security posture across all EUC services.

Operational Excellence & Service Delivery:

• Ensure high availability performance and reliability of EUC services across the enterprise.
• Oversee incident problem and change management related to EUC in alignment with ITSM processes and governance.
• Act as an escalation point for critical EUC incidents and employee-impacting issues driving timely resolution and clear communications.

People Leadership & Vendor Management:

• Lead coach and develop a team of EUC engineers analysts and/or managed service partners.
• Set clear priorities performance expectations and development plans for team members.
• Manage strategic vendor and managed service relationships ensuring service levels contractual obligations and value realization are met.

Security Compliance & Risk Management:

• Partner closely with Cybersecurity IAM and Risk teams to ensure secure endpoint configurations compliance and audit readiness.
• Ensure EUC services comply with enterprise policies related to device security data protection and access controls.

Stakeholder Engagement & Continuous Improvement:

• Serve as a trusted partner to business leaders HR IT and Digital Employee Experience teams.
• Use metrics service insights and user feedback to continuously improve EUC services and employee satisfaction.
• Champion innovation and modernization of the digital workplace including automation and AI enabled endpoint experiences where applicable.
  

What we are looking for:

• Post-secondary degree in Computer Science or a related field.

• Minimum 10 years progressive experience in End User Computing (EUC) Workplace Technology or IT Operations.

• Minimum 3 years experience leading technology teams in a people manager capacity.

• Demonstrated ability to lead and inspire diverse cross-functional teams; including junior and senior staff by fostering an inclusive collaborative and high-performance culture aligned with EDCs values.

• Strong expertise in Windows endpoints device lifecycle management endpoint security and enterprise mobility.

• Proven experience operating within ITSM frameworks (Incident Problem Change Service Ownership).

• Demonstrated ability to lead cross functional initiatives and manage external vendors or managed services.

• Ability to set direction and deliver results translating strategy into clear priorities and measurable outcomes.

• Strong sense of ownership and accountability for service delivery outcomes and continuous improvement.

• Ability to communicate clearly and influence stakeholders including senior leaders and crossfunctional partners.

• Commitment to continuous improvement and using data and insights to inform decisions and improve outcomes.

• Bilingual in both official languages (English and French).
  

What will make you stand out:

• Experience with Digital Employee Experience (DEX) or workplace transformation initiatives.

• Familiarity with Microsoft 365 Intune Endpoint Analytics and modern device management practices.

• Experience working in large regulated or distributed enterprise environments.
  

Eligibility:

• EDC is dedicated to Fair Employment Practices. Applicants must be Canadian citizens or hold valid permanent residency cards at the time of application. Preference will be given to candidates who are legally able to work in Canada (Canadian Citizens or Permanent Residents). Candidates must also meet the government security screening requirements.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference This is your chance to join a dynamic growing team and leave your mark on our organization development finance and the world.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.