Sr. Product Manager, SMB Financing, Small and Medium Business Financing, Amazon B2B Payments & Lending

Do you want to revolutionize how small and medium businesses access capital while building one of Amazons fastest-growing financial services businesses

Join WW SMB Financing. We are building the future of small and medium business financing leveraging Amazons scale and capabilities to democratize access to capital for millions of sellers worldwide. Our team operates with the agility of a fintech startup within Amazon.

The WW SMB Financing organization is seeking a PM to drive our global products CX. This role presents a unique opportunity to revolutionize how small and medium businesses access working capital combining deep technical expertise with customer-centric product development.

As Sr. PM you will build vision roadmap and execute on your product areas to grow our global lending marketplace working closely with tech/data/science organization.

Key job responsibilities
Product vision and roadmap: Define the product roadmap and bring your vision to life by leading a cross-functional team of engineers designers program managers scientists and other product owners.
PDLC Execution: Create product requirements that are clear with measurable success criteria. Define a rollout GTM plan and ensure delivery of the plan. Define track and improve key CX metrics.
Customer Journey Optimization: Map and optimize end-to-end customer journeys identifying friction points and opportunities to improve conversion satisfaction and retention across all touchpoints
Voice of Customer (VOC): Establish and maintain systematic feedback collection mechanisms including surveys user testing customer interviews and sentiment analysis to inform product decisions
Experimentation & Testing: Design and execute A/B tests and multivariate experiments to validate hypotheses and optimize customer experience metrics
Competitive Analysis: Conduct ongoing competitive intelligence and market research to identify industry best practices and differentiation opportunities
Cross-functional Stakeholder Management: Partner with SPS Product UX and Research teams to influence Amazon Lending experience for NGS and Amelia. Partner with marketing CMs and lending partners to gather insights and ensure seamless customer experience across all channels
Localization: Drive product adaptations for different markets regulatory requirements and local customer preferences

- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.