Training Specialist, Last Mile Delivery

About the Team
The Last Mile Training Team is focused on enabling operational excellence by designing and delivering impactful training programs for frontline associates and leaders. We support onboarding refresher training and capability-building initiatives across stations ensuring consistent performance and high-quality Customer experience. Our approach combines practical learning strategies with engaging content to drive retention performance and scalability in Last Mile operations.

Job Description
The Last Mile Training Team seeks a creative and detail-oriented AI expert and Graphic Designer to join our fast-paced operation-driven this role you will be responsible for designing visually compelling and impactful learning materials that enhance training effectiveness across Last Mile operations and deliver AI related training to Last Mile teams
As a Graphic Designer you will collaborate with trainers program managers and business stakeholders to translate complex training concepts into engaging visual content that improves learner experience and retention along with planning and facilitating AI related training in person & virtual



Key job responsibilities
Key Job Responsibilities
Leverage AI tools (e.g. generative AI automation tools) to improve design productivity and innovation
Plan and conduct AI training/awareness sessions for internal teams to enable effective usage of AI tools in daily workflow
Design and develop high-quality visual assets for training programs including presentations posters infographics and digital content
Create engaging and easy-to-understand learning materials aligned with adult learning principles
Collaborate with Last Mile training teams and stakeholders to understand design requirements and deliver impactful creatives
Maintain consistency in branding visual identity and design standards across all training materials
Convert complex information into visually appealing and digestible formats for frontline associates
Manage multiple design projects simultaneously while meeting tight deadlines
Incorporate feedback and iterate designs to improve quality and effectiveness
Stay updated with design trends and tools to continuously enhance content quality
Organize and maintain a repository of design assets and templates



About the team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.


- Experience using Microsoft Office (Excel Word PowerPoint Outlook)
- Basic Qualifications
- Experience with graphic design tools such as Adobe Photoshop Illustrator Canva storylinecamtasia or similar
- Strong communication and presentation skills
- Experience using Microsoft Office (PowerPoint Excel Word Outlook)
- Understanding of AI tools (e.g. Generative AI tools Design AI tools and design automation platforms)

- Preferred Qualifications
- Experience in designing training or e-learning content
- Knowledge of visual storytelling and instructional design basics
- Ability to work with large volumes of content and convert it into engaging visuals
- Experience in using AI for design (prompting image generation content creation)
- Prior experience in delivering training sessions or workshops on AI/tools is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.