Vice President-Client Services

Education:

Bachelors degree in business administration healthcare management or a related field

Experience:

15 years experience in related field. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred

Mandatory Skills:

• Proven experience in executive leadership roles within global client services or account management with a focus on strategic planning and execution.

• Demonstrated success in leading and developing high-performing teams across multiple regions.

• Exceptional interpersonal and communication skills with the ability to build trust influence and collaborate across diverse cultural and regional contexts.

• Strong business acumen and strategic thinking with the ability to drive global client success identify growth opportunities and navigate complex global client relationships.

• Excellent problem-solving and conflict resolution abilities with a customer-centric approach.

• Proficiency in CRM software and other relevant tools.

• In-depth knowledge of the healthcare industry including its global trends regulations and best practices.

Roles & Responsibilities:

• Provide strategic vision and leadership for the Client Services department aligning it with the companys overall global growth plans and objectives.

• Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction drive client success and achieve business growth targets.

• Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organizations mission and values.

• Understand clients unique needs goals and challenges in different regions and develop customized solutions to meet their evolving requirements.

• Serve as the escalation point for complex global client issues ensuring prompt and effective resolution while maintaining positive client relationships.

• Oversee the delivery of exceptional client service globally ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations.

• Develop and implement processes workflows and best practices to optimize global service delivery efficiency and scalability.

• Drive global client success retention and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients.

• Collaborate with cross-functional teams including sales and product teams to identify and capitalize on upsell and cross-sell opportunities and support global client expansion initiatives.

• Monitor global client health satisfaction levels and business growth and develop strategies to enhance global client engagement loyalty and revenue generation.

• Collaborate closely with senior leadership including the CEO and other executives to align global client services with the overall global business strategy and goals.

• Act as a key point of contact for global client-related matters providing updates insights and recommendations to the executive team and board of directors.

• Represent the company in global client-facing meetings international conferences and events enhancing the companys reputation and fostering strategic global partnerships.

• Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services.

The above statements are intended to indicate the general nature and level of work being performed by employees within this are not intended to be an exhaustive list of all responsibilities duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.