Revenue Senior Agent

The work we do matters!

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Job Description:

Duties include:

1. Leads the work activities of assigned staff to include planning assigning delegating reviewing and authorizing work.

2. Ensures consistent application of administrative and program policies procedures and standards.

3. Prepares various management reports including staff work activity reports for administration.

4. Answers complex questions regarding tax regulations statutes rulings the various tax programs.

5. Assists the public and agency personnel in dealing with or resolving unique or difficult tax questions or situations.

6. Responsible for training of staff in taxpayer assistance acting as a work leader answering staffs day to day questions regarding regulations statutes and rulings for business and individual income tax programs and Department procedures for writing internal individual income tax adjustments.

7. Coordinates the work schedule of staff to ensure taxpayers are assisted in a timely manner.

8. Responsible for answering and/or distributing the Departments business and individual income tax email correspondence.

9. Trains staff in answering business and individual income tax written correspondence including the request for internal adjustments to correct taxpayers accounts.

10. Updates and/or develops procedures for the job duties assigned to staff.

11. Prepares reviews and edits tax returns for both business and individual income tax and assists taxpayers with electronic filing and payments.

12. Process lottery claims and train staff in lottery processing procedures.

Requirements / Qualifications:

Minimum Qualifications: Associates Degree in business plus two years of experience with tax return preparation business ownership and operation account research and analysis or interpretation and application of policies laws rules or regulations. OR Three years of increasingly responsible experience with tax return preparation business ownership and operation account research and analysis or interpretation and application of policies laws rules or regulations.

Knowledge Skills and Abilities:

Knowledge of: mathematics and accounting; business operations and practices; resources available for researching tax laws rules and regulations.

Ability to: communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data/information from computer generated reports; set priorities; relate effectively with people representing a wide variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance or adjustments are necessary to make corrections to various business tax and individual income tax accounts; use independent judgment and plan assign and monitor the work of others.

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The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.