Services Delivery Coordinator

Kongsberg Discovery AS Customer Services Uncrewed platforms is responsible for technical advisory support and training for our Autonomous Underwater Vehicle (AUV) systems. Our goal is to provide support and services to fulfill our customers needs in the best possible way.

The Services Delivery Coordinator is a central operational role in the service organization responsible for keeping service execution flowing smoothly from customer inquiry through planning field execution coordination documentation close-out and invoicing readiness. The role acts as the key link between customers field technicians and internal stakeholders ensuring work is properly planned tracked and closed in the companys systemsprimarily CRM.

We are looking for a structured and solution-oriented Service Delivery Coordinator to play a central role in our service organization. You will be the key link between customers field technicians and internal departments ensuring efficient service delivery from inquiry to completion.

Key accountabilities

• Screen and qualify incoming service requests; prepare and send quotations
• Coordinate service delivery and field activities including scheduling and follow-up
• Ensure service appointments have clear scope descriptions to enable correct resource allocation and follow-up.
• Coordinate schedules and personnel availability with colleagues to optimize utilization.
• Coordinate operational field activities including commissioning-related coordination where relevant.
• Maintain accurate CRM records: cases work orders service appointments resource bookings and service reports
• Support invoicing readiness through correct documentation and close-out
• Ensure materials/spares readiness and coordinate export licenses when required

Qualifications and experience

• Experience from service coordination customer support logistics or service operations (technical/industrial environment is a plus)
• Strong system understanding and confidence working in CRM-based workflows
• Structured proactive calm under pressure and a clear communicator Experience with Case/Work Order/Service Appointment workflows and closure discipline.
• Familiarity with ProArc and a strong focus on data quality.
• Exposure to export compliance coordination.

You are able to

• act on own initiative make things happen and accept responsibility for the results.
• communicate in a clear precise and structured way.
• work independent co-operate well with others share knowledge experience information and support others in the pursuit of team goals.
• demonstrate specialist knowledge and expertise in own area.
• use a methodical and systematic approach plan ahead define clear priorities and allocate resources effectively.
• be aware of own strengths and limitations and pursue learning and career development opportunities.

This employment may require a pre-employment check procedure in accordance with company security standards role or site requirements. Please note that this might affect the offer process or employment.

What we can offer

• An exciting and important position working for the world-leading supplier of maritime solutions.
• International work environment and multidisciplinary team collaboration.
• An inspiring and safe work environment.
• Personal development and career opportunities.

AtKONGSBERG we believe that diversity fuels innovation. We encourage you to apply even if you do not meet every unique perspective is valuable to us. Your skills attitude and perspective could be exactly what we are looking for!

Work location
Horten

Point of contact
Petter Ramde Vice President Customer Services Uncrewed Platforms

Kongsberg Discoveryis serving the ocean space from the deepest sea to outer space. We develop technology to ensure sustainable management of marine resources monitor climate change and critical infrastructure and safeguard national security. Our technology aims to sustainably manage marine resources monitor climate change secure infrastructure and protect national security. It is vital for offshore operations fisheries marine research maritime activities ocean energy production infrastructure monitoring and naval operations addressing crucial the global sustainability challenges and are committed to developing solutions and products that address environmental impacts on the ocean ecosystem and resolve operationalissues. The business has over 1100 employees located in Horten Trondheim Bergen and Oslo in Norway as well as operations in Alicante in Spain Aberdeen in the UK Lynnwood (Seattle) Houston and New Orleans in the USA Vancouver and Halifax in Canada Kuala Lumpur in Malaysia and Singapore.Kongsberg Discoveryis part ofKONGSBERG a leading technology group based in Norway.

KONGSBERGis a leading global technology group. Throughout our proudtwo-hundred-yearhistory we have continuously advanced applying innovative solutions to the needs of our customers partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.