Micrographics Office Supervisor

Agency

Division

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About Us

DO YOUR CAREER JUSTICE! Each and every day North Carolinas courts help provide safety for our communities prosperity for our economy and protection for the rights liberties and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor denial or delay.

Description of Work

Knowledge Skills and Abilities/Management Preferences

The Micrographics Office seeks a supervisor to plan and organize office work develop standard operating procedures ensure quality results and supervise staff. The supervisor will create and evaluate work assignments establish and evaluate work standards serve as an internal and external subject matter expert for the office and communicate with management about the priorities and needs of the office. This position is eligible for partial remote work pursuant to NCAOC policy.

Essential duties and responsibilities include:

• Serve as backup for all office staff performing regular retrieval of records from microfilm and QA reviews of scanned documents.

• Plan and organize work and supervisor support staff involved in Micrographics Office duties. Staff to supervise include 3 Retrieval Team members who work in office full-time and 5 Quality Assurance Team members who work hybrid schedules.

• Liaise with Judicial Branch staff in courthouses across the state (phone calls meetings emails and virtual trainings).

• Serve as Micrographics Office representative at meetings as well as conferences at which the Office has a responsibility. Such meetings may be virtual or in-person. Attendance at conferences may require travel and/or overnight accommodations.

• Maintain Micrographics Office standard operating procedures for both legacy and eCourts quality assurance coordinating with the Records Officer and subject matter experts to adapt and update procedures to ensure that they reflect current business processes.

• Assign and evaluate work assignments establish work standards and coordinate work efforts.

• Maintain performance data on Office activities to identify opportunities for enhanced performance and efficiency.

• Conduct semi-annual one-on-one and periodic all-Office meetings with supervised staff review work plans and performance and discuss opportunities for staff growth and development.

• Provide employee counsel or correction as needed.

• Proactively identify and analyze Micrographics Office problems challenges and opportunities for improvement and make recommendations to management for new or revised policies and procedures.

• Seek out opportunities for continued personal and professional grown and development including leadership training subject matter training conferences and other professional development opportunities.

Knowledge Skills and Abilities:

Knowledge of: principles and practices of office and court administration; modern office procedures practices and equipment; the fundamentals of supervision office management and personnel policies and procedures; Tyler Technologies Enterprise Justice and Portal software systems; computer terminology and software skills; spelling grammar and composition; basic math skills; Administrative Office of the Courts policies and procedures.

Ability to: exercise judgment and discretion in establishing applying and interpreting and evaluating policies and procedures; plan organize assign and supervise work of subordinate employees while personally handling multiple duties; establish and maintain effective working relationships with agency personnel officials and the public; communicate effectively with subordinates superiors court system personnel and the public both orally and in writing.

Supplemental and Contact Information:

Our facility is close to I-40 and convenient to all theResearch Trianglearea has to offer.

Campus Amenities
17.5 Acre Campus
180000 SF Building
Ample Free Parking
Full Service Cafeteria
Patio Dining

Health & Wellness Benefits
Modern Fitness Center
Yoga & Pilates Classes
Walking Trail
CPR Training
Annual Flu Shot Clinic for Employees and Families
Wellness Fair
Agency Softball Team
Lunch & Learn Programs

Employment Benefits
Generous Insurance Options
Retirement Package(purchase option for other government plans)
Flexible Benefits Package
401(k)
Vacation & Sick Leave
Longevity Program
Service Awards

Come join a great team! Learn more about the NC Administrative Office of the Courts here: must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications willnotbe accepted.

Before applying please read theOnline Employment Application Guidefor instructions on creating your profile and applying for specific postings.

It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Résumés are not accepted in lieu of fully completed applications.

*NOTE*Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your applicationbeforesubmitting it. Applications may not be altered after they have been submitted.

All NC Judicial Branch agencies are Equal Opportunity Employers.

Required Experience:

Manager