Front Office Supervisor

Company Overview

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region including northeastern North Carolina. Our clinical care team consists of board-certified urologists most of whom are fellowship-trained nationally recognized awarded and published. Working in a team-based environment our mission is to help patients optimize their urological health.

Job Overview

This role directs the day-to-day operations of the reporting department ensuring staff productivity accurate physician template management process standardization policy compliance and a safe organized work environment that supports patient satisfaction and practice efficiency. The position is responsible for hiring training evaluating scheduling and compensating staff; collaborating closely with physicians and leadership; resolving patient concerns; leading staff communication; and contributing to policy development and continuous operational improvement.

Duties and Responsibilities

• Direct the overall daily operations of the reporting department to ensure all work tasks of the team are completed
• Interview hire evaluate orient and train all assigned employees
• Conduct annual employee evaluations per company directed timeline
• Conduct appropriate employee disciplinary action when warranted
• Approve assigned staffs PTO / Time off Requests and coordinate coverage when staff are absent including self-coverage to ensure adequate coverage of job tasks
• Ensure that the correct payroll information is entered into the payroll system for all assigned employees. Approve bi-weekly payroll in Paylocity
• Ensure practice policies and procedures are followed by staff to ensure patient safety and satisfaction practice efficiency patient privacy and professional care
• Ensure proper care of assigned work areas medical and office equipment phones computers and other devices necessary for daily operations. Report any item needing maintenance and/or repair to the appropriate Leader
• Interact with the physicians to ensure close communication is maintained and physician needs are met
• Observe the physical environment of staff work areas and make certain that all areas are neat clean and organized. Enter facility work orders into designated system
• Assist in the development implementation and monitoring of new policies and procedures
• Investigate and appropriately manage patient complaints and customer service issues and report the incidents to the appropriate leader
• Participate in assigned committee meetings by supplying ideas suggestions feedback and information as required by the committee
• Conduct staff meetings to communicate all updates news and information to team members in a timely and effective manner
• Oversee the management of physician templates at assigned site
• Assist in the improvement of office processes through standardization

• Previous experience in a medical setting with a minimum of 5 years experience
• Excellent communication (oral and written) skills essential
• Must be able to communicate effectively with individuals at all levels; demonstrate the ability to maintain stable performance under stressful conditions
• Must be able to multi-task
• Proficient in typing (50 wpm)
• Proficient in Microsoft Office Software to include e-mail software
• Proficient in Athena Connect Care and Epic