Director, CRM Product Owner
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Job Location:
East Hanover, NJ - USA
Monthly Salary:
$ 185500 - 344500
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The location of this role will be in East Hanover NJJob Description
Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare weleverageadvanced technology and data to deliver patient-centric solutions enhance customer engagement and drive innovation.TheStrategy Platforms & Transformationteam is dedicated to enabling improved decision making at Novartis byleveragingsuperior data toidentifyactionable insights that drive enhanced performance. We collaborate closely with the US business bringing insights and challenging ideas to empower smarter data-driven decision-making.The US CRM organization sits withinStrategy Platforms & Transformationandplays a crucial role indrivingthe transformationtoanext-generationCustomer360operating model.
Novartis seeks an accomplishedproductmanagementleader with experience anddemonstratedsuccesstransformingCRMcapabilitiesprogramswithin commercial operations.Strongmanagement partnership and intellectual maturity are needed.Acomprehensiveunderstanding of best practices inCRMDataandAI applications for pharmaceuticalsales andmarketingand the dynamics of the global healthcare environmentiscrucial.
Reporting to theED Field CRM and Strategy the Director CRM Product Owner leads the strategy development and delivery of best practice CRM capabilities across the US CRM ecosystem. This hands-on role is central to transforming the way Novartis interacts with patients and customers by integrating process improvements technology solutions analytics and user experience enhancements to deliver a world-class customer-centric experiences. The Dir CRM ProductOwnerpartners closely with business and IT leadership to build a robust CRM foundation and activate transformation across the US commercial organization.
Major Accountabilities
Create and steward theProduct Vision Roadmap and Delivery:Define communicate and execute the vision and strategy for CRM capabilities/functions (e.g.CustomerEngagementPlatformMedicaletc)ensuring alignment with business goals and stakeholder needs.
Drive CRM Product Innovation:Champion the adoption of advanced CRM technologies(including AI)and processes tooptimizecustomer engagement and deliver actionable insights across the organization.
Gather CRM Requirements:Collect and interpret business needs translating them into system and process improvements powered by technology analytics and best practices.
Deliver Product Management Excellence:Upholdhigh standardsfor product management deliverydisciplined execution predictable and high-quality releases and continuous improvement.
Transform Business Processes:Analyze current business processes and gaps then design implement and scale improvements using data-driven and technology-enabled solutions.
Lead Cross-Functional Collaboration:Facilitatecollaboration between senior business leaders and working teams securing input feedback and alignment on CRM initiatives.
Ensure Governance & Compliance:Establishand enforce governance frameworks to guarantee all CRM initiatives meet regulatory privacy and compliance requirements.
Build and Develop High-Performing Teams:Recruit mentor and lead groups of Product Owners managing dependencies and fostering a culture of innovation and continuous improvement.
Drive Change Enablement:Align stakeholdersidentifyrisks and remove barriers to ensure successful adoption and sustained progress of CRM initiatives.
Evangelize CRM Strategy:Promote the CRM strategy and communicate impact across the organization through stakeholder meetings leadership forums and targeted communications.
OptimizeCRM Investment:Prioritize and implement best practices conduct build vs. buy analyses and maximize the value of CRM investments.
Maintain Industry Awareness:Stay current on CRM platforms (e.g. Salesforce Veeva) industry trends and best practices across sectors.
Essential Requirements:
Bachelors degree in related field is; Master of Science and/or MBA preferred
Proven success inleading product management forlarge-scale CRM transformation includingaccountability fordelivery change managementUX Governancecommunication strategy and risk and compliance mitigation
7years of experience inproduct managementtechnologystrategy innovation or leadership roles preferablyin the pharmaceuticalhealthcare or CRMsectors
Deep understanding of theCRM landscape (Sales Marketing and Service) includingSalesforce(Agentforce Marketing Cloud Health Cloud Data Cloud Core platform) Veeva and the majorand evolvingplayers in the ecosystem.
Deepexpertisein CRM AI and Data platforms and architectures (e.g. SalesforceSalesforce Data CloudVeeva OpenAI Snowflake or similar data lake technologies).
Deep understanding of the pharmaceutical industry including regulatory requirements market dynamics and emerging AI technologies
Experiencemanagingand being accountable forthe operations of product management teams including backloghealth andprioritizationagile practices and ceremoniesanddrivingstrategicinnovation
Excellent leadershipand communicationskills with the ability to build and lead high-performing teams
People management experiencewithinCRMAI technology or data-driven environments
Mustpossessan ability to foster cross-functional alignment of key stakeholders to create a disciplined ambitious and collaborative global commercialCRM strategy
Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions
Ability toadapt strategies and approaches in a rapidly evolving technological landscape
The pay range for this position at commencement of employment is expected to be between $185500.00 and $344500.00 a year; however while salary ranges are effective from 1/1/26 through 12/31/26 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$185500.00 - $344500.00Skills Desired
Agility Agility Brand Analysis Brand Awareness Commercial Excellence Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Strategy Digital Marketing Go-To-Market Strategy Healthcare Needs healthcare outcomes Influencing Skills Inspirational Leadership launch products Marketing Strategy Media Campaigns People Management Product Marketing Product Roadmap Return on Investment (ROI) Stakeholder Engagement Stakeholder Management 2 moreRequired Experience:
Director
About Company
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
