M&E Reactive Manager

LOCATION:Pier Walk London

SHIFT PATTERN:Monday- Friday 40 hours per week

SALARY:Competitive

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at Were here to help!

JOB DESCRIPTION

ROLE OVERVIEW AND PURPOSE

The M&E Reactive Manager is responsible for leading managing and continuously improving the delivery of all reactive M&E maintenance activities across the London Underground assets. The role ensures compliance fast response to breakdowns robust contractor and engineer performance and consistently high service levels. You will oversee operational delivery budget control resource planning and strategic improvements to reduce downtime and enhance asset reliability.

KEY RESPONSIBILITIES

Operational Leadership

Lead the day-to-day management of the M&E reactive maintenance function across all sites.

Ensure all reactive works are completed safely efficiently and in line with statutory and contractual requirements.

Oversee triage prioritisation and assignment of reactive tasks to engineers or contractors.

Maintain strong communication with stakeholders on high-priority incidents escalations and resolutions.

Team & Contractor Management

Lead mentor and develop M&E supervisors engineers and reactive teams.

Manage contractor performance through SLAs KPIs and regular reviews.

Support recruitment onboarding and competency assessments for the engineering workforce.

Foster a positive culture of safety accountability and continuous improvement.

Compliance & Safety

Ensure all reactive works comply with statutory regulations (e.g. electrical safety gas safety LOLER F-Gas).

Work closely with H&S teams to maintain safe systems of work and operational risk controls.

Review RAMS incident reports near misses and audit findings implementing corrective actions.

Performance Management & Reporting

Monitor and report on KPIs including response times completion rates first-time fix downtime and customer satisfaction.

Drive improvements through root-cause analysis of recurring faults.

Produce weekly/monthly operations reports for senior leadership.

Ensure the CAFM system (e.g. Concept Planon Maximo) is accurate and well maintained.

Budget & Resource Control

Manage budgets for reactive works labour materials and specialist services.

Identify cost-saving opportunities while maintaining service quality.

Review quotes approve purchase orders and forecast future spend.

Optimise resource levels including engineers callout rotas and subcontractor use.

Strategic Improvement

Lead initiatives to reduce reactive demand through failure analysis and preventive measures.

Collaborate with the planned maintenance team to optimise PPM schedules and asset performance.

Drive digital transformation automation and data-driven maintenance strategies.

Support asset replacement planning and lifecycle modelling.

REQUIRED SKILLS AND EXPERIENCE

Essential

Strong technical background in Mechanical or Electrical engineering (HNC/HND or equivalent).

Significant leadership experience managing M&E reactive maintenance teams.

In-depth knowledge of statutory compliance and industry best practice.

Excellent stakeholder communication and customer service skills.

Proven ability to analyse data and drive performance improvements.

Experience with CAFM systems and robust reporting practices.

Desirable

Professional membership (e.g. CIBSE IET IWFM).

IOSH/NEBOSH qualification.

Experience within critical or high-footfall environments (e.g. commercial offices healthcare retail

public sector transport).

Budget management and commercial acumen.

Key Competencies

Leadership & people development

Decision-making under pressure

Problem-solving & root-cause analysis

Customer focus

Organisation & prioritisation

Stakeholder management

Continuous improvement mindset

Were proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find:

• Perks: discounts gift cards cashback and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our

About ABM:

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.

For more information visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience:

Manager