INSenior AssociateServiceNow Integration DeveloperDigital IntegrationAdvisoryKolkata

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

*WhyPWC

AtPwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more

about us

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AtPwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: A career within

Responsibilities:

- Knowledge Transfer: Conduct knowledge transfer sessions to platform support teams ensuring an effective transition to operations for ongoing support of integrations.

- Documentation: Create and maintain comprehensive documentation including integration and API consumption guides development guidelines and standards specific to implementing integrations with ServiceNow in the PwC environment.

Qualifications:

- Proven experience in developing and managing Service Catalog items and platform integration services.

- Proficiency in creating detailed technical documentation and transition artifacts.

- Experience in conducting knowledge transfer sessions

• Implementation of ITSM workspaces
• Creation and management of Service Request Items (SRIs) Knowledge Base (KB) articles
• Creation of all necessary artifacts to support Catalog development and integration including design diagrams knowledge articles test scripts and details of any roles or rules used by the integration.
• Documentation: Creation and maintenance of comprehensive documentation including integration and API consumption guides development guidelines and standards specific to implementing integrations with ServiceNow.
• Exposure to Idea Demand and Project form modifications and automations
• Exposure to policy implementation policy exceptions issue & risk
• Knowledge Article and Reporting Module
• JavaScript (in context of ServiceNow)
• In-depth knowledge of script includes Client Scripts and Business rules
• Exposure to scheduled Job scheduled reports Transform Script
• Knowledge of notification set-up Inbound email actions
• Complex catalog items and record producers
• Workflow and Flow Designer configuration
• REST and SOAP Method Integration - Inbound and Outbound Integration setup with 3rd party application using SNOW API
• Good Knowledge of CMDB and Service Catalog: Business Application Business Service Application Service Business Capability and CI Relationship
• Debugging of different types of Client Script Script Include and Business Rules Script Action.
• Process Automation

Mandatory skill sets:

Implementation of ITSM workspaces Creation and management of Service Request Items (SRIs) Knowledge Base (KB) articles Creation of all necessary artifacts to support Catalog development and integration including design diagrams knowledge articles test scripts and details of any roles or rules used by the integration. Documentation: Creation and maintenance of comprehensive documentation including integration and API consumption guides development guidelines and standards specific to implementing integrations with ServiceNow. Exposure to Idea Demand and Project form modifications and automations Exposure to policy implementation policy exceptions issue & risk Knowledge Article and Reporting Module JavaScript (in context of ServiceNow) In-depth knowledge of script includes Client Scripts and Business rules Exposure to scheduled Job scheduled reports Transform Script Knowledge of notification set-up Inbound email actions Complex catalog items and record producers Workflow and Flow Designer configuration Preferred skill sets:

Knowledge Transfer: Conduct knowledge transfer sessions to platform support teams ensuring an effective transition to operations for ongoing support of integrations. - Documentation: Create and maintain comprehensive documentation including integration and API consumption guides development guidelines and standards specific to implementing integrations with ServiceNow in the PwC environment.

Years of experience required:

Experience range: 4-7 years

Education qualification:

Btech/MBA

- Proven experience in developing and managing Service Catalog items and platform integration services. - Proficiency in creating detailed technical documentation and transition artifacts. - Experience in conducting knowledge transfer sessions.

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date