Associate Director-Technology II

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T you wont just imagine the futureyoull build it.

What youll do:

• Enterprise Reactive Problem Management Leadership:Leads an enterprise-wide Reactive Problem Management function covering the full application portfolio; accountable for consistent execution quality and outcomes of post-incident problem investigations.

• Root Cause Determination & Quality Control:Ensures problems reachtrue root cause(not symptoms) using structured analysis and evidence-based conclusions; sets quality standards for problem records timelines and closure criteria.

• Action Item Ownership & Follow-Through:Creates assigns and rigorously tracks corrective and preventive Action Items driving cross-team accountability through completion and validating effectiveness in reducing recurrence and improving resiliency.

• Cross-Functional Orchestration (Post-Incident):Partners with application platform infrastructure network security and operations teams after service restoration to coordinate investigations remove blockers and align on remediation plans.

• Operational Outcomes Focus:Drives measurable improvement inresiliencyreduction in customer disruption andreduced MTTRthrough elimination of repeat incidents improved detection/diagnostics and better operational readiness.

• Prioritization Through Influence:Uses impact recurrence and risk to influence engineering and platform backlogs ensuring the highest-value remediation work is prioritized and delivered without direct change/governance ownership.

• Executive Communication & Transparency:Produces clear executive-ready summaries of root cause contributing factors risk exposure remediation progress and expected impact; escalates when commitments or timelines are at risk.

• Performance Management & Coaching:Manages and develops a team of 710 Problem Managers/analysts; coaches structured problem-solving stakeholder management and crisp documentation; sets expectations for pace rigor and accountability.

• Governance of the Problem Lifecycle:Establishes and maintains standard operating practices for intake severity/priority aging management escalation and closure; ensures consistency across business units and application teams.

• Continuous Improvement from Trends:Identifies systemic patterns across incidents and problems recommends enterprise-level resiliency improvements and drives preventative initiatives based on trend and impact analysis.

What youll bring:

As an Associate Director-Technology II you will be responsible for leading and supervising a team of IT professionals ensuring the development delivery and optimization of IT operations across various technical sub-families to align with organizational goals and drive innovation. Sub-family areas are Agile Software Design and Delivery Tech Business Support for IT orgs Database Systems Architecture and Engineering Systems Technical Support and Software Delivery Project/Program Management. (If the organization or direct reports are Network focused then the Network supervisory jobs should be used.)

Oversee operational aspects of the department focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring firing disciplinary action promotional activity and pay decisions for subordinates.

What youll need:

• Required Experience:

  • 5 years of related experience.

• Required Education:

  • Bachelors degree (BS/BA) in Computer Science preferred.

Supervisor: Yes

Our Associate Director-Technology II earns between$171000 - $256400 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Ready to join our team Apply today

#LI-Onsite Full-time office role