Cloud Network Engineer, Software Support
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Job Description
Main Duties:
Customer Onboarding
Set up VPC subnets and security groups for new customers
Configure VPN tunnels to customer networks
Establish routing between customer on-prem and AWS hosted environment
Validate connectivity and handoff to application team
DNS Management
Configure and maintain DNS records for hosted customer environments
Manage Route 53 hosted zones
Handle DNS changes for customer onboarding and offboarding
Troubleshoot DNS resolution issues
VPN Tunnel Creation & Maintenance
Create site-to-site VPN connections between AWS and customer networks
Configure AWS Virtual Private Gateway and Customer Gateway settings
Coordinate with customer IT teams on tunnel parameters (IKE IPsec settings)
Monitor tunnel health and troubleshoot connectivity drops
Handle tunnel re-keying and configuration updates
Infrastructure (AWS VPC & Firewall)
Design and maintain VPC architecture for hosted environments
Configure and manage security groups (firewall rules)
Manage Network ACLs where applicable
Maintain EC2 instances and related compute resources
Handle infrastructure changes and expansions
Network Routing
A. Internal Routing
Configure route tables within AWS VPCs
Manage routing between subnets and availability zones
Handle inter-VPC routing if applicable
B. VPN Routing
Configure routes for traffic destined to customer networks
Manage BGP or static routing with customer gateways
Troubleshoot routing asymmetry and path issues
C. SNAT over VPN
Configure Source NAT for traffic traversing VPN tunnels
Handle IP address translation requirements when customer networks have overlapping ranges
Troubleshoot NAT-related connectivity issues
D. Routing-Related Customer Support
Troubleshoot connectivity issues reported by customers
Diagnose network path problems (traceroute packet captures)
Work with customer IT teams to resolve routing conflicts
Escalation point for network-layer issues
Additional Functions:
Performs other functions as may be deemed necessary and needed to deliver the output guided by the companys vision mission and employee policies
Provide support to internal and external customers through phone and email channels within the Service Level Agreement
Meet timelines associated with the tasks in an on-time manner and within quality standards
Log all activities regularly and accurately in customer support tool
Educational Background:
Bachelors degree in Information Technology Computer Engineering or equivalent from two-year college or technical school along with five years related experience and/or training or equivalent combination of education and experience.
Work Experience or Training:
Minimum 3 years working with AWS networking (VPC VPN Route 53)
Hands-on experience creating and troubleshooting site-to-site VPNs
Experience with SNAT/NAT configurations over VPN tunnels
Comfortable working directly with customer IT teams
Experience working with security teams on infrastructure compliance
Windows Server patching experience
CCNA or equivalent networking foundation is required
Cloud Networking or equivalent cloud networking is a plus
Skills and Abilities:
Technical Skills:
AWS Networking - VPC subnets route tables security groups NACLs VGW CGW
VPN - Site-to-site VPN IKE/IPsec configuration tunnel troubleshooting SNAT/NAT over VPN
DNS - Route 53 DNS record types TTL management resolution troubleshooting
Routing - Static routing BGP basics route table design asymmetric routing diagnosis
Firewalls - Security group rule design least privilege access troubleshooting blocked traffic
Network Troubleshooting - tcpdump/Wireshark traceroute connectivity debugging
Monitoring - Tools like DataDog Solar Winds Prometheus PRTG
Soft Skills:
Problem-solving mindset with attention to detail.
Clear empathetic communication with both technical and non-technical audiences during maintenance outages and incident reports.
Coordination with external IT teams
Working seamlessly with developers DevOps IT and internal security teams to align infrastructure with business needs.
Maintaining accurate records of configurations changes and incident summaries.
Communicating effectively during outages handling incident response calmly and ensuring timely resolution.
Providing technical leadership mentoring peers and promoting cloud best practices.
Thriving in fast-paced agile environments with evolving priorities.
Other Work Conditions:
Willing to work on shifting operations which may include weekends with scheduled days off to support the assigned business and customers
Must be able to provide on-call support on weekends or off-hours to address critical issues.
Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands
Competency Profile:
Customer Focus
Action Oriented
Drives Results
Collaborates
Plans and aligns
Analysis/Problem Solving
Judgement/Decision making
Flexibility and Adaptability
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Required Experience:
IC
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
