Senior Systems Engineer

SUMMARY

The Senior Systems Engineer is a senior technical contributor responsible for advanced server and systems implementation troubleshooting and escalation support across a diverse client base within a remote MSP environment. This role handles complex infrastructure incidents escalated from Tier 1 drives proactive improvements and serves as a subject matter expert for Windows and Linux server administration virtualization identity storage backup and cloud platforms. The engineer works closely with clients and internal teams to deliver high-quality reliable managed services and is expected to use AI tools to work faster and raise the quality of their work.

JOB RESPONSIBILITIES

• Build configure and administer Windows Server () and Linux servers (RHEL CentOS Ubuntu) across multiple client environments.
  
• Administer and troubleshoot Microsoft Active Directory Group Policy DNS DHCP ADFS and Remote Desktop Services including forest and domain architecture trusts replication and FSMO roles.
  
• Manage and optimize virtualization platforms including VMware vSphere (ESXi vCenter vSAN) Microsoft Hyper-V (failover clustering live migration) and Nutanix HCI (AHV Prism).
  
• Administer Microsoft 365 (Exchange Online SharePoint Teams Entra ID) and hybrid identity configurations.
  
• Support and troubleshoot cloud workloads in AWS and Azure including IaaS PaaS and hybrid architectures.
  
• Manage enterprise storage (SAN NAS iSCSI Fibre Channel NFS) and backup and disaster recovery platforms such as Cove Metallic and Veeam; execute DR tests and validate recovery.
  
• Lead advanced troubleshooting and root cause analysis for complex server virtualization identity and performance issues.
  
• Lead patching firmware upgrades and lifecycle management for servers and infrastructure appliances across the client base.
  
• Develop and maintain monitoring strategies using LogicMonitor or equivalent platforms; create custom alerts and dashboards and remediate issues before client impact.
  
• Manage and resolve escalated tickets within MSP platforms (ConnectWise Dell Kace FreshService); document resolutions thoroughly.
  
• Conduct system assessments and assist with architecture diagrams runbooks and technical documentation for client environments.
  
• Conduct periodic security posture reviews including vulnerability assessments configuration audits and hardening recommendations aligned to NIST CIS or client specific frameworks.
  
• Use AI tools to accelerate troubleshooting scripting documentation and research while reviewing AI output for accuracy before applying it in client environments.
  
• Build automation and scripts (PowerShell Python Bash) to reduce manual effort and improve consistency including AI-assisted script development.
  
• Evaluate emerging platforms tooling and AI-driven capabilities on behalf of the MSP and recommend adoption into the standard service stack.
  
• Serve as the primary escalation point for server and systems incidents own resolution from escalation through closure.
  
• Act as primary escalation for P1 and P2 outages coordinating with cross-functional teams and keeping management and stakeholders informed.
  
• Lead change management activities including planning scheduling implementing and validating production changes.
  
• Participate in on-call rotation and after-hours maintenance windows as required.
  
• Collaborate with hardware vendors software vendors and cloud providers to coordinate RMAs support cases and complex issue resolution.
  
• Assist in onboarding new MSP clients including discovery documentation and transition planning.
  
• Identify recurring issues and drive proactive improvements to reduce incident volume and improve client stability.
  

QUALIFICATIONS

• 5 to 7 or more years of hands-on systems or infrastructure engineering experience preferably in an MSP or multi-client managed services environment.
  
• At least 2 years in a senior or lead technical capacity.
  
• Deep expertise across Windows Server Active Directory and at least one major virtualization platform (VMware Hyper-V or Nutanix).
  
• Strong scripting and automation skills (PowerShell Python Bash) and a track record of using automation to improve operations.
  
• Demonstrated use of AI tools (such as Microsoft Copilot ChatGPT Claude or similar) for troubleshooting scripting or documentation and the ability to use them responsibly is strongly preferred.
  
• Familiarity with compliance frameworks (HIPAA SOC 2 NIST PCI-DSS) as they apply to systems security controls.
  
• Exposure to ITSM and ITIL practices within a managed services delivery model.
  
• Degree in Information Technology Computer Science Systems Engineering or equivalent experience.
  
• Required or highly preferred certifications: Microsoft Windows Server Hybrid Administrator Associate Azure Administrator Associate MCSE or equivalent.
  
• Additional desirable certifications: VMware VCP-DCV Nutanix NCP AWS Solutions Architect or SysOps Administrator CompTIA Server/Security or ITIL Foundation.
  
• Excellent verbal and written communication skills required for client-facing interactions and technical documentation.
  
• Ability to convey complex technical concepts to non-technical stakeholders clearly and professionally.
  
• Strong time management and the ability to handle multiple client priorities at once in a fast-paced remote MSP environment.
  
• Collaborative mindset with a commitment to mentoring Tier 1 engineers and contributing to team knowledge sharing.
  
• Curiosity and willingness to adopt AI tools in daily work with good judgment about when to rely on them and when to verify.
  
• Self-directed and accountable comfortable working independently in a fully remote setting with minimal supervision.
  

• Should be willing to accept a long-term work-from-home arrangement.
  
• Should be amenable to a permanent night shift schedule.