Lead IT Business Analyst

Lead IT Business Analyst

Position Responsibilities:

• Lead regional stakeholder engagement to align clinical operational and IT priorities into a single agreed delivery roadmap.

• Drive end-to-end requirements management by converting business needs into clear testable epics/features/user stories with acceptance criteria.

• Map and optimize clinical and operational workflows (AS-IS/TO-BE) to ensure safe efficient care processes across markets.

• Define data reporting and interoperability requirements to enable integrated patient journeys across core systems and platforms.

• Embed privacy security and regulatory needs into requirements to ensure compliance across different local market obligations.

• Shape solution options with architects and engineers by assessing feasibility trade-offs and regional standardization vs local variation.

• Enable delivery execution by maintaining a healthy backlog managing dependencies and supporting squads through refinement and scope control.

• Lead UAT and go-live readiness by coordinating validation defect triage change impact training needs and hypercare planning.

Required Qualifications:

• 8 years of Business Analysis experience including leading BA activities across complex multi-stakeholder technology programs.

• Strong requirements and process expertise including end-to-end discovery AS-IS/TO-BE process mapping user stories/acceptance criteria and traceability to support build and testing.

• Experienced using business analysis tools and techniques

• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels

• Understanding of relevant software development methodologies.

• Familiarity with enterprise-level systems and applications

• Experience delivering in Agile/Hybrid environments with strong stakeholder management across regions and working knowledge of privacy/security/compliance expectations for health data.

• Proven healthcare domain exposure (e.g. clinical/operational workflows patient journey EMR/EHR care pathways revenue cycle or health data/analytics).

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .