Other Service Line Program Manager PRGMGR
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Job Location:
Minnetonka, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Onsite Minnetonka MN
Max vendor rate is $90/hr
Assignment Duration : ASAP - 8/31/2026
5 Days/40 Hours week
Subcontracting permitted
***If candidates do not currently have the CSM certification we can still consider them if they are willing to be certified within the next 1-2 months and as long as they have worked as Product Owner in CSM***
Product Owner/Engagement Manager
Top Skills Required :
1. CSM in ServiceNow
2. ServiceNow Fundamentals
3. Scripting in ServiceNow
Job Description/ Responsibilities :
Define and manage the CSM product roadmap by aligning capabilities with business goals leading strategic planning and ensuring prioritization of features and enhancements while maintaining a clear actionable backlog that supports agile delivery and efficient development workflows. Drive cross-functional collaboration with developers business analysts and stakeholders to ensure scalable business-aligned solutions delivered within project timelines and actively contribute to agile ceremonies such as sprint planning reviews and retrospectives coordinating UAT and demos for validation against business needs. Additionally support change management by developing training materials user guides and communication plans that facilitate adoption of new tools and processes and ensure smooth transitions across teams.
Required Qualifications:
Experience: 5 years as a PO with significant focus on ServiceNow particularly CSM and CMDB.
Platform Expertise: In-depth knowledge of CSM CMDB Service Portal workflow automation Performance Analytics and integrations.
Agile/Scrum Mastery: Strong understanding of Agile principles sprint planning backlog management user story creation and SAFe methodologies.
Product Vision: Ability to build product roadmaps define strategy and drive digital product advancement.
Technical Acumen: Familiarity with integrations (APIs) scripting (JavaScript) and reporting tools.
ServiceNow Certified Implementation Specialist Customer Service Management (CIS-CSM) Project Code :
Max vendor rate is $90/hr
Assignment Duration : ASAP - 8/31/2026
5 Days/40 Hours week
Subcontracting permitted
***If candidates do not currently have the CSM certification we can still consider them if they are willing to be certified within the next 1-2 months and as long as they have worked as Product Owner in CSM***
Product Owner/Engagement Manager
Top Skills Required :
1. CSM in ServiceNow
2. ServiceNow Fundamentals
3. Scripting in ServiceNow
Job Description/ Responsibilities :
Define and manage the CSM product roadmap by aligning capabilities with business goals leading strategic planning and ensuring prioritization of features and enhancements while maintaining a clear actionable backlog that supports agile delivery and efficient development workflows. Drive cross-functional collaboration with developers business analysts and stakeholders to ensure scalable business-aligned solutions delivered within project timelines and actively contribute to agile ceremonies such as sprint planning reviews and retrospectives coordinating UAT and demos for validation against business needs. Additionally support change management by developing training materials user guides and communication plans that facilitate adoption of new tools and processes and ensure smooth transitions across teams.
Required Qualifications:
Experience: 5 years as a PO with significant focus on ServiceNow particularly CSM and CMDB.
Platform Expertise: In-depth knowledge of CSM CMDB Service Portal workflow automation Performance Analytics and integrations.
Agile/Scrum Mastery: Strong understanding of Agile principles sprint planning backlog management user story creation and SAFe methodologies.
Product Vision: Ability to build product roadmaps define strategy and drive digital product advancement.
Technical Acumen: Familiarity with integrations (APIs) scripting (JavaScript) and reporting tools.
ServiceNow Certified Implementation Specialist Customer Service Management (CIS-CSM) Project Code :
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